Claudia Rivera Email & Phone Number

Burnaby, British Columbia, Canada

British Columbia, Canada

Mexico

✯KEY ACHIEVEMENTS✯✯ Promoted to Team Leader less than 1 year after being hired as a Sales Agent. Started with a team of 5 agents and increased to 30 in first year. With proven leadership, each member reached their first goal during their initial 3-month period. ✯ Leveraged leadership skills for continued mentoring; developed SMART goals to enhance team success. Received monthly and quarterly awards for outstanding KPIs and recognized as one of the top 3 national teams for 2 consecutive years.■ Exceeded monthly sales goals by 20%; sold over 200 high-tech Thermomix models in 3 years.■ Trained and mentored team members; developed two members into successful team leaders.■ Identified goals and evaluated team progress; noted successes and led team-building exercises.■ Managed team through meetings, brainstorming sessions, and goal progress updates to meet project deadlines.■ Utilized rewards system and reinforcing strategies, including gamification and empowerment to encourage performance growth.■ Engaged in continuous improvement activities to enhance team performance and productivity.■ Leveraged team members’ strengths to better assign tasks and set expectations; paired up individuals with strong skills to mentor junior associates.

México

✯KEY ACHIEVEMENTS✯✯ With a passion for sales, took initiative to seek out opportunities to improve customer service skills and enhance the ability to network, sell the brand, and negotiate better with customers. Implemented these best practices in daily relations which resulted in more than tripling personal sales from 49 in first 1.5 years to 150 sales in each of the next two years. Gained client loyalty and earned referrals and recommendations for new accounts.✯ Recognized as 1 of the top 50 Emerald Club national sellers for 3 consecutive semesters out of 1000 salespeople; credited for a rapid improvement in sales and techniques by co-workers and leadership.■ Reviewed account information and conducted customer needs assessments.■ Entered, updated, and maintained daily activity and prospect data; conducted cold calling.■ Attended networking events and connected with potential clients.■ Assisted new and existing customers in account set ups; kept record of sales-related activities for daily and weekly reports. ■ Engaged customers and built connections to drive long-term sales; developed and implemented sales strategies with customers.■ Interacted professionally with customers, informing individuals of sales promotions and driving product interest; resolved customer issues quickly to recapture customer loyalty and maintain sales.

Mexico City, Mexico

✯KEY ACHIEVEMENTS✯✯ Starting with a sole family investor, built a thriving business and became the #1 jewelry shop in the local area in less than one year.✯ Trained and mentored salespeople which led to increases of 10% commissions for each per week. ■ Grew sales 3x over 15 years through the identification of areas of expansion using market analysis and customer trend research.■ Created and executed innovative marketing strategies to drive business and grow customer base.■ Maintained attractive merchandise displays; ensured strategic placement of products to maximize sales.■ Identified all staffing needs; effectively recruited best candidates; trained new employees and provided professional development opportunities.■ Managed all financials and expenses; forecasted revenues and expenses, managed expenses, performed quarterly financial reviews; performed all payroll functions.■ Created culture focused on customer satisfaction resulting in improved customer loyalty and retention.■ Regularly travelled on business trips to source products and develop relationships with vendors.