Over 20 years of successful customer account management ensuring satisfaction for international and national customers resulting in increased profits.Proven project management expertise handling projects of differing scope and duration for both internal and external customers. Extensive background training and mentoring individuals and teams in computer applications, project management, customer service, technical methodology, procedures, regulations and writing.Proven ability to review processes and creatively identify and implement solutions to streamline operations and reduce expenses.I have demonstrated these skills in a variety of industries with differing technologies, ranging from small privately held companies to internationally recognized organizations like Tyco, Union Carbide and Enron. My industry experience includes pharmaceutical and medical products, environmental, broadband, utility, non-profit, financial, research and development and academic.MEMBERSHIPS AND AFFILIATIONSASTD (American Society for Training and Development) – 2012Toastmasters International (Region 7, Creekside Toastmasters) - 2012