Claudia Tejeda Seracini

Claudia Tejeda Seracini Email and Phone Number

XCM AI Operations Program Manager @ Amazon
Kirkland, WA, US
Claudia Tejeda Seracini's Location
Kirkland, Washington, United States, United States
Claudia Tejeda Seracini's Contact Details

Claudia Tejeda Seracini work email

Claudia Tejeda Seracini personal email

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About Claudia Tejeda Seracini

I believe the key to business and program management success is being both structured and agile. These words aren’t commonly paired, but for me the combination is natural. I’m doing my best work when I can blend Operational Excellence and Relationship Building. Throughout my Career I have been in roles that have honed the skill of implementing structure and process, with a willingness to change the plan when the business, partners requires. My Program and Project Management experience spans from conceptualization through implementation, communication & risk management. My favorite part of PM work is building, leading, empowering, and motivating global teams. It’s one of the things I do really well. My friends and teammates describe me as a positive, high energy person. It’s true. I thrive in fast pace environments where I can add ideas and influence the business and stakeholders. I have this rare ability to stay calm in situations when when stress is at its highest. My “calm in chaos” helps me communicate and set expectations appropriately with customers, internal team members and external stakeholders.What I value the most is Achievement, Responsibility, and Commitment. These values show up in my contribution, my stakeholder partnerships and my work ethic.I'm deeply committed to promoting collaboration, fostering a culture of growth, inclusivity and belonging when leading a team and working across various organizations. Super Powers: Enthusiastic, Sympathetic, Cooperative, Practical, Building Relationships, Helping Others, Connecting with People, OrganizingSkills:• Program Management • Project Management • Business Management • People Management • Organization and Planning • Priority & deadline management• Attention to detail, • Time Management• Teamwork• Self-starter• Self-motivated• Languages: Spanish (Native), English (Fluent)

Claudia Tejeda Seracini's Current Company Details
Amazon

Amazon

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XCM AI Operations Program Manager
Kirkland, WA, US
Website:
amazon.com
Employees:
734811
Claudia Tejeda Seracini Work Experience Details
  • Amazon
    Xcm Ai Operations Program Manager
    Amazon
    Kirkland, Wa, Us
  • Salesforce
    Director Sales Enablement
    Salesforce Mar 2022 - Sep 2024
    San Francisco, California, Us
    I led field readiness initiatives, and partnered with teams across Salesforce, to create comprehensive product readiness content for sellers worldwide, aiming to boost participation and deepen field product knowledge. My focus was to develop actionable and measurable readiness content that accelerated deals across sales stages, ultimately increasing seller participation in selling Service Cloud.I established centralized enablement content repositories and devised communication strategies to ensure effective content consumption aligned to priorities and GTM efforts.
  • Microsoft
    Sr. Marketing Manager - Customer Advocacy Lead
    Microsoft Feb 2021 - Mar 2022
    Redmond, Washington, Us
    In partnership with teams across finance, engineering, sales, and product marketing, I led, developed, and implemented, customer advocacy strategies that addressed business needs and areas of opportunity, resulting in a 30% increase in customer evidence and 25% growth in content engagement.
  • Microsoft
    Sr. Product Marketing Manager
    Microsoft Feb 2019 - Feb 2021
    Redmond, Washington, Us
    Led the end-to-end Product Marketing strategy for Microsoft Power Virtual Agents, including the creation of marketing content to enable the field to expand the product's footprint amongst our customers, and partnering with Engineering on product strategy, roadmap and disclosure.Spearheaded a multi-company, highly visible, marketing effort in collaboration with multiple stakeholders across engineering, marketing, and Partners that resulted in the development of key technical innovation for Microsoft.
  • Microsoft
    Cross Industry Sales Enablement Strategy
    Microsoft Mar 2018 - Feb 2019
    Redmond, Washington, Us
    Developed the strategy, roadmap, governance, reporting, evangelization and, monitoring effectiveness, of a global compliance program and tool that improved sales data integrity by 75% and reduced compliance-related issues by 50% across Microsoft subsidiaries.
  • Microsoft
    Global Deal Strategy (Digital Win Room)
    Microsoft Oct 2016 - Mar 2018
    Redmond, Washington, Us
    Orchestrated corporate resources and removed blockers, to enable enterprise sales teams to close large, digital transformation deals, helping teams exceed sales targets, increasing customer satisfaction and ROI, which resulted in a 20% increase in cloud consumption, revenue and market share over top competitors.In addition to the deal orchestration responsibilities listed above, I also had the opportunity to support the organization from a Business Management standpoint. Developed the RoB, scorecards, recognition programs and trainings that improved prioritization, alignment and communication within the organization, resulting in 30% reduction in project delays, 20% increase in team efficiency, and 45% increase in work-life balance.
  • Centric Consulting
    Consultant
    Centric Consulting Apr 2016 - Oct 2016
    Dayton, Ohio, Us
    Responsible for translating executive business requirements into executable solutions (including project planning, resource mapping, implementation & communication strategies, and detailed project timelines
  • M-Power Coaching
    Project Manager
    M-Power Coaching Apr 2015 - Apr 2016
    Bellevue, Washington, Us
    Responsible for driving process improvements across different areas of the business that improved prioritization and alignment to business goals and objectives.
  • Microsoft
    Business Manager, Europe Hq Sales & Marketing
    Microsoft May 2007 - Apr 2009
    Redmond, Washington, Us
    Established and managed the EMEA Sales Council, including the implementation of a scalable RoB, which improved the development of regional Sales & Marketing Plans process by 15%, and product market launches execution strategies, across all European subsidiaries, by 25%.
  • Microsoft
    Global Supply Chain Planner, Ww Operations
    Microsoft Jun 2006 - May 2007
    Redmond, Washington, Us
    Accountable for the end- to-end supply chain plan for the XBOX console, including the continuity of supply into regional operation centers, and console transition plans in alignment to corporate goals and objectives. The success of this role required continuous alignment w/ multiple teams across engineering, finance, global sales & marketing, procurement and new product integration to ensure a seamless execution of console transition forecasting, planning and alignment of goals and objectives.
  • Microsoft
    Lead Program Manager
    Microsoft Sep 2004 - Jun 2006
    Redmond, Washington, Us
    Responsible for scoping, assessing, executing and measuring success of WW programs and support strategies, process and systems design. Responsibilities included: risk assessment, project milestone development, program management, contingency planning, communication planning, adherence and implementation, and cross-group management across Product Groups, Regional Sales and Marketing, Hardware R&R, Regional Operations & Sales and Marketing, Forecasting & Planning, Finance, Tax, Legal, and IT teams.
  • Tiger Technology North America
    General Manager
    Tiger Technology North America Oct 1999 - Sep 2002
    Managed the business (finance, inside sales, partner management,) and operations functions (sourcing, logistics, Supply Chain optimization, product lifecycle management ,and Post-Sales Support) of a Mexican subsidiary in-charge of sourcing electronic components from Asia and supplying electronic components to key North America OEM accounts (Sanmina SCI, Lucent, Solectron, HP, Flextronics)Responsibilities included: identifying, assessing, and prioritizing key revenue generating initiatives including international contract negotiations, building vendor relationships and closing deals with Asian partners. As well as, implementing cross-border supply chain synchronization projects with Taiwanese and Chinese suppliers that resulted in a more flexible ordering and product configuration process for our customers.

Claudia Tejeda Seracini Education Details

  • Thunderbird School Of Global Management
    Thunderbird School Of Global Management
    International Business
  • Itesm, Instituto Tecnológico De Estudios Superiores De Monterrey
    Itesm, Instituto Tecnológico De Estudios Superiores De Monterrey
    International Business/Trade/Commerce

Frequently Asked Questions about Claudia Tejeda Seracini

What company does Claudia Tejeda Seracini work for?

Claudia Tejeda Seracini works for Amazon

What is Claudia Tejeda Seracini's role at the current company?

Claudia Tejeda Seracini's current role is XCM AI Operations Program Manager.

What is Claudia Tejeda Seracini's email address?

Claudia Tejeda Seracini's email address is cl****@****oft.com

What schools did Claudia Tejeda Seracini attend?

Claudia Tejeda Seracini attended Thunderbird School Of Global Management, Itesm, Instituto Tecnológico De Estudios Superiores De Monterrey.

Who are Claudia Tejeda Seracini's colleagues?

Claudia Tejeda Seracini's colleagues are Junjie Lu, Ravikiran Jois, Nahna Noushad, Vani Sri, Manikanta Guggilla, Sukesh Naik, Susan Walter.

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