Claudine Macklin Email & Phone Number

United States

Branson, Missouri, United States

Provides management to staff and leadership to the organization that aligns with the company’s business plan and overall strategic vision.• Analyze internal operations areas of HR, and accounting, and partners with CEO in sales management so that sufficient investment capital can be budgeted for near-term growth targets.• Identifies areas for process enhancement, monitors performance with tracking software, and takes corrective measures when necessary, and prepares detailed updates and forecasts.• Ensures effective recruiting, onboarding, professional development, employee performance metrics management, and retention.• Ensures compliance with local business regulations is adhered to and takes appropriate action when necessary.• Translates strategic initiatives into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning.• Foster a growth oriented, positive, and encouraging environment while keeping employees and management accountable to company policies, procedures, and guidelines.

• Trainer assigned to support both delegated and non-delegated underwriting divisions• Translate requirements into trainings that will groom employees for the next step of their career path• Develop or oversee the production of classroom handouts, instructional materials, aids, and manuals• Direct structured learning experiences and monitor their quality results• Deliver training courses• Assess training effectiveness to ensure incorporation of taught skills and techniques into employee’s work behavior• Periodically evaluate ongoing programs to ensure that they reflect any changes• Stay abreast of the current trends and tools in underwriting guidelines and employee development• Assign Qualified test cases for underwriting certification(s) to obtain lending authority• Special projects as assigned by Senior Management

Remote

Responsible for ensuring that all pre-funding and post-closing PCQC elements meet policies and procedures that are set forth by the company and our clients. Provides ongoing reports and guidance to the PCQC team associates. May performs quality control reviews on conventional and government loan production in accordance with the requirements of Fannie Mae, Freddie Mac, Housing and Urban Development, the Veterans Administration, the USDA, and private investors.

Remote

-Validate data integrity from AUS for LP and FNMA and all employment, assets, tax returns and other documents as required-Perform a comprehensive review of the appraisal report and all supporting documentation-Communicate as needed with Clients staff and customers-Meet service level requirements (turn-times) in fast pace environment-Ability to multitask and have outstanding customer service skills Familiarity with the SAFE Act regulations and compliance requirements-Mentors new underwriters on systems and underwriting questions

Remote

-Underwrote mortgage loan files utilizing AUS as well as manual with Fannie, Freddie, JUMBO, HARP, and lender specific overlays including complex mortgage transactions, high dollar loan amounts, and self-employed analysis to render credit decisions-Adhered to all recent ECOA changes including but not limited to ATR/QM requirements-Reviewed appraisal, title, income, assets, and credit analysis for guidelines and fraud detection-Managed large pipelines from approval to closing-Effectively communicated with all operations, origination staff, or management, regarding loan approvals, conditions, escalation review, and counsel for loan restructure as required-Utilized internal fraud systems and other pertinent systems to analyze data integrity-Underwrote and work remotely in a paperless environment-Performed other job-related duties and special projects including mentor other Underwriters

-Underwrote both mortgage and consumer loan applications-Maintained adequate controls to ensure compliance with CFPB regulations-Held a key role in re-building the first mortgage department-Assisted in the development and implementation of managing quality performance tracking for senior management

Greater Chicago Area

-Sustained high level production numbers and ranked as a top performer out of all operations centers-Achieved consistent quality of grade rating of 4.00 on a 4.00 scale-Selected as internal SME on FEMA and the underwriting SME for region of 12 branches-Performed Sarbanes-Oxley Act (SOX) audits and responded to other investor audits-Trained junior underwriters and processors-Production of 225 loans monthly-Held various positions of increasing responsibility and promotion

Masters, Liberal Arts And Sciences, General Studies And Humanities

Bachelors, Marketing & International Trade/Finance