Claudine Farah Email & Phone Number

United States

United States

Frisco, Texas

• Drive customer engagements from pre-sales to post-production.• Continually meet or exceed quarterly revenue targets.• Work with customers to help them achieve their goals.• Manage customer expectations and partner relationships.• Improve and streamline processes to ensure efficiencies.• Manage 20+ projects, including platform deployments, system migrations, upgrades, enhancements and general consulting.• Provide support to Development, Customer Success, Support, SaaS and Product Management.• Contribute to the overall revenue stream by identifying new opportunities with existing customers during the course of a project.• Identify and assign project resources. • Lead customer workshops to gathered and document customer requirements and translate those to project deliverables.• Draft proposals, statements of work and change orders with well- defined scope, clear deliverables, assumptions and exclusions.• Build forecasts, create reporting, and generate project billing

Ottawa, Canada Area

An online marketing company for small businesses

Ottawa, Canada Area

Primary role and responsibilities include:- Manage a system migration project: developed a high-level project plan followed by a finer task breakdown, identified technical requirements, tracked budget, led weekly status meetings, followed up with task owners about various milestones, collaborated with vendor on project status, reported regularly on progress, and brought the project to successful completion.- Developed a community content migration strategy, defined key performance metrics, built out the community site taxonomy and helped define navigation that meets both business and user requirements, managed the interactions between the business and the development team internally, provided regular internal and external communications to manage the transition, ran testing, followed through to the successful launch of the new site, executed on the exit strategy for the old site and managed the new site thereafter.

Ottawa, Canada Area

- Worked through multiple teams of software and hardware engineers to learn about the company's hardware purchasing policies. - Thoroughly researched various random or one-off purchasing methodologies and how the purchased hardware fits into the product development cycle.- Developed guidelines for a new purchasing process that would equally meet the requirements and satisfy the Nortel's preferred vendor's agreement.

Ottawa, Canada Area

As a consultant,- Managed a team of technical writers who developed documentation for a number of Windows Microsoft Management products- Reassessed resources to the level of output, which led to an overall cost savings to the department with lower overhead cost. - Set SMART goals for each employee and followed up with quarterly reviews - Advised peers (software managers and Quality Control managers) on the employee performance management process.- Instituted a number of research projects to help improve the quality of the documentation- Regularly reviewed customer feedback and consequently brought improvement to our technical documentation- Took on the challenge of standardizing document templates for the 4 business units by collaborating with other managers and directors.

Dallas/Fort Worth Area

- Worked through Nortel's preferred vendor based in Allen, Texas to carry out an outsourcing project in France. - Secured a smooth transition of a documentation team from the client’s site to a sub-contracting agency in France while managing the work of 5 senior technical writers and ensuring all deadlines were met- Collaborated with the Nortel documentation team manager to take over the team's management including upcoming deliverables and related project commitments- Partnered with the local sub-contractor to help set up their local office with the necessary equipment and network access- Addressed the team's concerns about the transition and kept them focused and motivated to get the work done.- Successfully tracked the status of ongoing projects and addressed all issues along the way and made all deliverables were met without compromising the quality

Master In Business Administration, Specialization In High Tech

Bachelor'S Degree In Translation, Art/Art Studies, General

Lettres Française, Art

With a minor in English Literature