Experienced leader with a proven track record of driving operational excellence, cost reduction and customer satisfaction. A dedicated and highly motivated professional that has the ability to build strong business relationships through Technical Support as well as working within teams. Effective communicator who can convey value to all stakeholders while providing technical expertise on complex technology projects. Excellent at evaluating and implementing strategies to support organizational objectives. Troubleshooting professional with extensive knowledge in Business Process Improvement IT infrastructure and systems operations with a keen ability for identifying issues, mitigating risks and creating solutions.