Claudio Rivolta Email & Phone Number

Milano, Lombardia, Italia

Main TasksTrack country performance relative to the original revenue target and isolate performance indicators that have been critical in the point of sale reaching or not reaching target. Interrogate BSP figures on a weekly basis and identify trends of commercial interest; change in contribution by agent, cabin mix, class mix etc. Identify trends, draw conclusions and make recommendations to improve performance where necessary/appropriate to Sales Manager ItalyDesign, develop and produce commercial reports that are relevant and useful to the sales teams and for key commercial stakeholders across the country/station.On a monthly basis or as required generate revenue reports for each of the PLI supported National Accounts.Research and keep relevant benchmarking statistics on key performance indicators of the business, competitors and industry updated for use as appropriate. Ensure that relevant information set is organized, historical data archived for easy retrieval providing analysis for opportunities to enhance commercial performance.Independently pursue leads, analyse prepare and advise Sales Manager Italy on commercial opportunities.Compile and analyse intelligence on competitor activities in terms of market share for review by the Commercial Manager. Monitor the data and prepare clients’ productivity information for all segments in order to enhance sales steering. Support the analysis and construction of incentive agreements to ensure they are appropriately targeted, optimized and in line with HO requirements.

Milan

Provide Sales Support to the Sales Manager and Sales Executives by handling trade and direct enquiries and work with the Sales Team in supporting the development and implementation of strategies and action plans to grow and support sales revenue targets. Handle trade and direct enquiries for Emirates net fare contract holders by actioning their requests in line with contractual requirements.Make all necessary arrangements for client familiarisation trips, action staff AD tickets for all contract holders via E-IRA system.Distribute and log all event tickets as and when required and assist Sales Executives with preparation of visual material for travel trade events and fairsPrepare and distribute Sales Agency Agreement or Contract Letter for new Seat Only, IT or Corporate Agents, update SharePoint and generate reports from eSMASH and salesforce.com as required.Draft response letters to general commercial correspondence, redirect correspondence to relevant departments or sales sections where appropriate.Obtain approval, keep records and provide stats for ad hoc fare amendments and ad hoc conditions of travel amendments, e.g. excess baggage, ticket/fare validity, change of class, switch sale.Work as link between the sales force and the sales support team to develop and implement strategies and action plans to grow and support sales revenue targets.Handle various administrative sales-related tasks such as the preparation of sales calls, set-up and handling of customer contracts, customer telephone support, etc.Produce commercial reports. Monitor performance of customer accounts, segments and channels, mix and destinations and reporting on deviations using EK business intelligence data and reports in order to keep track of sales targets.Support for TMCs and Key Agency Accounts that underpin Global and local Commercial Agreements Assist Key Account Manager and corporate sales with updating and monitoring corporate agreements.

Milano, Italia

Ticketing Agent in Milan city passenger agency. Passenger assistance, tickets issues for direct customers and travel agencies, according to company policies. Daily revenue reports.

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Travel counsellor in business travel department focused to ANSALDO STS - FINMECCANICA. Flights reservations and ticketing, identifying the most convenient travel solutions in compliance with company policies.

Milano E Roma

Ticketing Agent for walking pax and travel agents, at first in Milan City office and then at Fiumicino airport. From Feb 2011 interim local support for revenue management for Italian market.

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Milan Office Manager and from 10th Jul 2005 Station Manager in Malpensa for Air Senegal International. Main tasks performed: Milan Office opening; Ticketing, Travel agents support, Revenue management for MXPDKR; Pricing on POO IT; Public relations with airport institutions and airline suppliers; Check-in staff supervision; Emergency resolutions

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Trainer for travel agents at Amadeus HQ in Milan.

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Travel agencies help desk agent. Agents registration team leader for Volareweb.com start up. Group office agent. Space control agent for Volare Airlines, Air Europe, Volareweb.com and support to planning office.

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Junior booking agent in Milan offices of the Spanish national airline Iberia