COO, Vice President of Operations, Development, and Franchising with 20 years of experience in the B2C and B2B Retail Service and Restaurant industries within domestic and international markets. A highly accomplished professional, with an extensive business background, full P&L responsibility, a passion for Operations Excellence and a broad range of experience in Corporate and Franchise Operations, Start-ups, New Market Entries, Change Management, Development, Franchising, Market Turnarounds, Strategic Definition and Implementations. Results-driven, innate leadership skills and ability to build high-performing multifunctional teams. Strategic, analytical, and solutions-based management style that drives the business forward. Fluent in English, Spanish, and basic communication skills in Portuguese. STRENGTHS:- P&L Management - Budgeting and Forecasting - KPI, OKR and Metrics Management- Business Strategy - Cost Control and Containment - Franchising / Franchise relations - Sales Generation - Revenue Maximization - Corporate and Franchise Operations - Contract Negotiations - Process Improvement - Strategic Definition & Implementation - Pipeline Development - Employee & Customer Relations - Cross-Functional Team Leadership- Operations Excellence - Partnership Building - Talent Acquisition & Retention - Market Turnarounds - Innovative Problem Solver - Coaching and Development- Site Selection - Customer Service excellence - New Market Entry- Project Management - Facilities Management - Logistics / Purchasing- Startups - Corporate Restructuring - Facilities and Fleet Management - Change Management - Systems Implementation - High-Impact Leader / Team Builder
Listed skills include Franchising, Management, Latin America, Strategic Planning, and 46 others.