Claudio Bena Email & Phone Number

Turin, It

Veduggio Con Colzano, Lombardy, Italy

Veduggio Con Colzano (Mb)

Racconigi (Cn), Italy

Mission: to develop the supply chain model and organization, in order to integrate purchasing, production and sales to better service the market; coach the team who will run the new business model- To manage and coordinate: purchasing, production, logistics and after sales (35 employees)- Developed the integrated plan tool of sales and production- Shift the mechanical production site from China to Poland, implementing a tolling agreement

Turin Area, Italy

- To ensure parts availability at warehouses for the reference markets to:* Importers, served by other Regions (Europe, North America and South America)* Dealers, served by APAC warehouses (12)in co-ordination with other Regions departments of Forecast, Planning, Distribution and Logistics together with Corporate ICT- To agree and monitor service level of other Regions to importers- To agree and implement inventory policies to ensure parts availability at APAC warehouses, monitoring inventory value and its obsolescence - To deliver the quickest solution of back order lines (inventory not in stock) for both importers and dealers- To manage a team of 15 employees, co-operating with 4 indirect reports (supply chain managers of Russia, India, China and Australia)

Turin Area, Italy

- To collect the development needs of parts operations (target projects), in terms of:* New operational requirements (processes, warehouses, distribution flows)* Re-engineering of current processes- To evaluate the return on investment of target projects - To plan and guarantee implementation of approved target projects

Turin Area, Italy

- To ensure quick and smooth parts order management with:* Proactive actions, through order portfolio analysis, aimed at addressing any obstacle to invoicing (financial coverage, logistics, distribution, parts availability) * Reactive actions, through timely and complete resolution of importers’ inquiries - To support sales team to achieve their targets- To manage a team of 15 employees

Turin Area, Italy

- To manage the relations with end customers of machines/vehicles (15,000 cases/month)- To ensure the timely management of customers’ inquiries (monitoring of response time) and their satisfactory treatment (monitoring of satisfaction surveys)- To re-engineer customer relations management processes to enhance the service or to meet cost reduction needs- To co-ordinate the call center activities (150 people)

Turin Area, Italy

- SAP (Finance and Controlling), Fiat Auto Group - Financial managerial reporting (Oracle HFM), Fiat Auto Group- Account payable re-engineering, Iveco SpA- Acquisition of Solgesa SpA, Fiat Services SpA

Turin Area, Italy

software development with JAVA language and Oracle data base

Turin Area, Italy

quality testing of aerospace components

Executive Mba, Business Administration

Engineering, Aeronautical, 110/110

High School, 60/60