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Claudio Bisi is listed as Service Delivery Manager | Trasformation | Service Delivery | Team Leader | IT Solutions | Application Management | ITIL | Prince2 at Exprivia, a with 1668 employees, based in Parabiago, Lombardy, Italy. AeroLeads shows a matched LinkedIn profile for Claudio Bisi.
Claudio Bisi previously worked as Competence Delivery Center Manager at Exprivia and Service Manager at Exprivia. Claudio Bisi holds Bachelor Degree, Civil Engineering from Politecnico Di Milano.
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Strong experience in the IT field, covering roles of increasing responsibility up to being Service Delivery Line Manager. Application Management expert, managing and coordinating projects and services with optimization of business processes and maintenance of true relationships with customers and suppliers. Natural inclination to manage resources, promoting the training and development of functional skills for the effective management of projects/services and assigning people consistently to them. I have interpersonal and communication skills; I'm used to working for goals and under pressure. • ITIL and Prince 2 certifications • IT Operations • Project Management • Transformation
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A career timeline built from the work history available for this profile.
Milano
Competence Delivery Center Infrastructure & Virualization- Gestione del Team (32 persone) - Gestione dell'assegnazione ai Progetti/Servizi in ambito bancario/finanziario- Gestione dei piani di carriera- Gestione della formazione- Dimensionamento dei Servizi e predisposizione delle offerte ecomonimche
Milano
Finance System Service• Team Management (8 People)• Customer Management • Escalation and periodical alignment meetings management• Service SLA/KPI measurement
Milano, Lombardia, Italia
• Team management (20-50 people) coordinating the assignment to projects/services on Application Management activities • Assignment and monitoring of performance goals on projects/services • Analysis and development of training courses dedicated to promoting professional growth • Research and selection of professional figures for carrying out the activities • Management of resource suppliers, negotiation and order management • Support for presales activities (tenders management)
Milano, Roma, Padova
For TOP Customers in the areas: Electricity distribution, TLC Datawarehouse, TLC OSS • Assessment and transformation of the service • Implementation of the methodologies for the performance of services • Support to Service Managers in Team and customer management
Milano, Lombardia, Italia
For a TOP customer in the TLC field • Team management (7 people) and Operation Support activities• Customer management • Management of the Business Case and relations with suppliers
Milano, Lombardia, Italia
For a new TOP customer in the TLC - OSS environment • Set Up, training and coordination of the team (30 people) • Planning and monitoring of Operation activities • Customer management as the only operational interface of the company • Measurement and monitoring of contractual SLAs and KPIs• Business Case Management, cost estimation and control, supplier management
Bologna, Emilia Romagna, Italia
For a TOP customer in the field: TLC - Technical Support • Transformation from Time & Material to Service • Design and implementation of: internal processes for managing activities, SLAs and contractual KPIs, service documentation • Team management (10 people) and external suppliers • Customer management • Measurement and monitoring of SLAs and KPIs
Milano, Lombardia, Italia
TLC area: 1st and 2nd level application support • Team management (25 people) • Customer management: escalation and periodical alignment meetings • Management of project documentation
Other employees you can reach at exprivia.it. View company contacts for 1668 employees →
Vitantonio Fascilla
Colleague at ExpriviaApulia, Italy
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Marco D'Imperio
Colleague at ExpriviaBari, Apulia, Italy
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Graziella Damalja
Colleague at ExpriviaItaly
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Valerio Macchietto
Colleague at ExpriviaPadua, Veneto, Italy
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GA
Giuseppe Aiello
Colleague at ExpriviaCosenza, Calabria, Italy
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LT
Luca Tarantini
Colleague at ExpriviaTrani, Apulia, Italy
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Gianluca Greco
Colleague at ExpriviaLecce, Apulia, Italy
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JO
Jimmy Ochola
Colleague at ExpriviaIreland
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RC
Raffaella Caputi
Colleague at ExpriviaBari, Apulia, Italy
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PD
Pasquale De Tullio
Colleague at ExpriviaBari, Apulia, Italy
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Quick answers generated from the profile data available on this page.
Claudio Bisi works for Exprivia.
Claudio Bisi is listed as Service Delivery Manager | Trasformation | Service Delivery | Team Leader | IT Solutions | Application Management | ITIL | Prince2 at Exprivia.
Claudio Bisi is based in Parabiago, Lombardy, Italy while working with Exprivia.
Claudio Bisi has worked for Exprivia, Ericsson Digital Services, and Pride S.P.A..
Claudio Bisi's colleagues at Exprivia include Vitantonio Fascilla, Marco D'Imperio, Graziella Damalja, Valerio Macchietto, and Giuseppe Aiello.
You can use AeroLeads to view verified contact signals for Claudio Bisi at Exprivia, including work email, phone, and LinkedIn data when available.
Claudio Bisi holds Bachelor Degree, Civil Engineering from Politecnico Di Milano.
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