Claudio Boa Nova Email & Phone Number

São Paulo, Brazil

Rio De Janeiro, Rio De Janeiro, Brasil

A Takoda, palavra que significa "aliado", já nasce com mais de 25 anos de expertise em infraestrutura digital, como um spin off da TIVIT. Nós oferecemos serviços de colocation, conectividade e cloud connect, com um portfólio de clientes com grandes nomes, como Petrobras, BNDES e TIM Brasil. Nossos quatro Data Centers, localizados no Brasil e Colômbia, contam com excelência operacional comprovada há mais de duas décadas, entregando segurança, alta conectividade e baixa latência, sendo… Show more A Takoda, palavra que significa "aliado", já nasce com mais de 25 anos de expertise em infraestrutura digital, como um spin off da TIVIT. Nós oferecemos serviços de colocation, conectividade e cloud connect, com um portfólio de clientes com grandes nomes, como Petrobras, BNDES e TIM Brasil. Nossos quatro Data Centers, localizados no Brasil e Colômbia, contam com excelência operacional comprovada há mais de duas décadas, entregando segurança, alta conectividade e baixa latência, sendo abastecidos com 100% de energia renovável. Estamos preparados para suportar os negócios mais complexos de maneira flexível, com altos níveis de segurança e disponibilidade. #Takoda #DataCenter #CloudConnect #Colocation Show less

Rio De Janeiro, Rio De Janeiro

Experienced in C level executive relationship, customer integration and financial vision experience considering cost reduction through advisory sales, being creative and business oriented. Experience in projects, management and new business development. In addition to acting and supporting my clients in their digital transformation, bringing innovation, through a digital ecosystem (UX, Innovation Lab, DT, Open Innovation, Emerging Technologies, Startups and Agile methodology). Responsible for… Show more Experienced in C level executive relationship, customer integration and financial vision experience considering cost reduction through advisory sales, being creative and business oriented. Experience in projects, management and new business development. In addition to acting and supporting my clients in their digital transformation, bringing innovation, through a digital ecosystem (UX, Innovation Lab, DT, Open Innovation, Emerging Technologies, Startups and Agile methodology). Responsible for executive presentations for C level and executive client staff.I have 24 years in Information Technology and 10 years in the Commercial Area, managing IT teams and billing. I am responsible for developing a set of clients, creating and executing a business plan, managing a team of managers and coordinators of Executives, operational leaders, technicians, project managers and back-office members. Show less

Brazil

Over the past 8 years, I have always been able to exceed my gross revenue goals as follows:• 2018 - I have reached R $ 10.8 Million of R $ 9.7 Million budgeted• 2017 - R $ 20.3 Million R $ 18.2 Million budgeted• 2016 - R $ 17.7 million of R $ 15.4 million budgeted• 2015 - R $ 20.6 million from R $ 18 million budgeted• 2014 - R $ 22.1 million of R $ 21 million budgeted• 2013 - R $ 13.4 million of R $ 13.2 million budgeted• 2012 - R $ 10.8 million of R $ 5.3… Show more Over the past 8 years, I have always been able to exceed my gross revenue goals as follows:• 2018 - I have reached R $ 10.8 Million of R $ 9.7 Million budgeted• 2017 - R $ 20.3 Million R $ 18.2 Million budgeted• 2016 - R $ 17.7 million of R $ 15.4 million budgeted• 2015 - R $ 20.6 million from R $ 18 million budgeted• 2014 - R $ 22.1 million of R $ 21 million budgeted• 2013 - R $ 13.4 million of R $ 13.2 million budgeted• 2012 - R $ 10.8 million of R $ 5.3 million budgeted• 2011 - R $ 6.9 million of R $ 6.8 million budgetedOver the years, I have always been able to generate revenue growth over budget, expanding IT services for my clients. Always maintaining a good business relation in all my clients, observing opportunities of improvement for the businesses of my clients with products and services of technology of the company that I act. During this period, I worked in the commercial area, I was able to develop farmer and hunter profiles.My sales experience has added value in providing greater alignment between the IT area and the business strategy of companies, making IT process management increasingly results-focused, secure and standardized. In addition to achieving better management of IT projects in terms of time, cost, performance and quality of services. Show less

My experience in EMBRATEL and WHITE MARTINS acted as Coordinator of Configuration Management area, responsible for CMDB areas, registration and relationship of IC's, maintenance of the database, availability of data for decision making and Contract Management. HW, SW and Leasing. On the Foundation part with the responsibility of Business Organization Registration, Resolution Codes, Support Groups, Service Catalog, Users and Holidays. With respect to Model Office and Inventory, Workstation HW… Show more My experience in EMBRATEL and WHITE MARTINS acted as Coordinator of Configuration Management area, responsible for CMDB areas, registration and relationship of IC's, maintenance of the database, availability of data for decision making and Contract Management. HW, SW and Leasing. On the Foundation part with the responsibility of Business Organization Registration, Resolution Codes, Support Groups, Service Catalog, Users and Holidays. With respect to Model Office and Inventory, Workstation HW and SW Approval, SW Packaging, SW Delivery, Remote Support, Patch Management, Application Metering, IOP Documentation, Inventory Coordination, Hardware and Software Electronics, Monitors, Servers, and Network Assets. Participated in Projects for Service Desk Assessment and Due Diligence for Configuration Management. Show less

Responsible for coordinating CLARO's Customer Service teams, in the areas of Help Desk and Business Service Support (Quality), doing incident management, follow-up, results management, Satisfaction survey and SLA's review. Identifying and searching for causes for solutions to possible SLA breaches, and trends for improving service to CLARO. I was responsible for reviewing and documenting all CLARO Service Desk processes and procedures, in order to resize tasks for better resource results. The… Show more Responsible for coordinating CLARO's Customer Service teams, in the areas of Help Desk and Business Service Support (Quality), doing incident management, follow-up, results management, Satisfaction survey and SLA's review. Identifying and searching for causes for solutions to possible SLA breaches, and trends for improving service to CLARO. I was responsible for reviewing and documenting all CLARO Service Desk processes and procedures, in order to resize tasks for better resource results. The biggest achievements made at CLARO Client was that during the management period there was never a break in SLA contractual metrics. I was responsible for organizing the Workshop “In Search of Operational Excellence”, in order to motivate and raise the quality of performance of the teams. Show less

Rio De Janeiro E Região, Brasil

Responsible for coordinating the Local and Corporate Support team, aiming to attend the infrastructure and support projects. Managing a team of 21 people including network administrator, network analyst, support analyst and interns. Creation and implementation of the Help Desk System Caçula, participation in the Computer Equipment Inventory Project. Creation and review of IT standards and procedures. Creation of the Single Control System, which takes care of the equipment in repair, stock… Show more Responsible for coordinating the Local and Corporate Support team, aiming to attend the infrastructure and support projects. Managing a team of 21 people including network administrator, network analyst, support analyst and interns. Creation and implementation of the Help Desk System Caçula, participation in the Computer Equipment Inventory Project. Creation and review of IT standards and procedures. Creation of the Single Control System, which takes care of the equipment in repair, stock, scrap and backup controls. Participation of implementation and standardization for the routine backup procedure. Creation of SLA for answering help desk calls. Implementation of the IT Governance Project. Show less

Rio De Janeiro E Região, Brasil

Head of IT and Billing, coordinating the Billing and IT team, having 9 employees under my command. Managing area costs; Local Network Administrator (Novell for Windows NT / 2000); Responsible for structuring the branch distribution center's micro network and for Telefonia; Planning and creation of work routines; Responsible for customer service. Work shift planning; Issuance and commission calculations. Responsible for the migration of the customer base and the corporate control system… Show more Head of IT and Billing, coordinating the Billing and IT team, having 9 employees under my command. Managing area costs; Local Network Administrator (Novell for Windows NT / 2000); Responsible for structuring the branch distribution center's micro network and for Telefonia; Planning and creation of work routines; Responsible for customer service. Work shift planning; Issuance and commission calculations. Responsible for the migration of the customer base and the corporate control system. Implementation and support of the corporate system. Responsible for the implementation for all Rio de Janeiro State Distribution Centers of Domain Schincariol, deploying Citrix. Support to Sales, Tax, Administrative, HR and Financial Areas; Elaboration and calculation of price lists, with IPI and ICMS. Issuance of month-end management reports. Router installation and configuration, establishing Embratel Link with Fábrica de Itu; Customer support support (Micros, Server and Palm Top), equipment maintenance. Security and antivirus update and maintenance · Responsible for recruiting and developing IT and billing operators, implementing training programs. Security and antivirus update and maintenance. Cloning machines through imaging. Outsourcing of maintenance services. Show less

Course, Digital Transformation: Strategy

Mba, Governança Em Ti E Melhores Práticas

Activities and Societies: Provide greater alignment between the area of IT and business strategy of companies, making the management of IT.

Education record

Education record

Education record

Education record