Claudio Buiatti De Carvalho Email & Phone Number

• Process bank transactions to send funds to customer and retrieve payments from customers• Process manual payments received from customers (Money Orders)• Ensure integrity between loan management system and bank processors• Implemented and automated the batch out process for new ACH providers that didn’t have full integration with EPIC system• Development of new bank reconciliation, reducing the time required to reconcile from 1 hour to 10 minutes per vendor/day• Improvement of Daily Report and developt the new report for State By State• Close work with Risk department in order to reduce company losses, by voiding high risk loans or send bank requests to return funds from fraud loans• Support Customer Care with information related to account payments• Active participation in the company’s initiative to reduce ACH returns, based on new NACHA regulations• Constant monitoring of ACH return rates and take actions to avoid increase in the return rates.

Buenos Aires, Argentina

• Management of Citrix implementation for Essbase, as well as platform migration from GRS to Oracle within Essbase System• Responsible for updating Hyperion Essbase for WS areas during month-end process by gathering information from Accounting System (Oracle)• Constantly updated Essbase tables and mappings according to regional and markets requirements• Monthly Essbase system set up for the month-end process, by updating internal tables, loading current month’s FX rates and processing FX restatements for Budget, current Forecast and prior year• Constant update of Essbase main structure with new cost centers, as well as updating additional structures by process to ensure all structures have complete information• Ensure Essbase always had the most updated information from accounting system, as well as ensuring that all existing cost centers for WS were included in the system• Conssitent support to regional teams related to charges allocation between activities and customers, during Budget, Forecast and Actual expenses. Helping them building system mappings that meet their targets• Deep knowledge of activities performed by WS in all regions of International

Buenos Aires, Argentina

• Coordinated the creation of the structure by process in Essbase for LACC region, allowing the process owners to gather information from the system in an easy and accurate manner• Responsible for creating, setting structure, and implementing a Lotus Notes Database, used to share regional files, as well as repository for important and sharing best practices among the markets from the region• Production and analysis of quarterly and annual scorecards in the region• Monthly investigation of operational unit cost variances and report generation to International HQ• Responsible for preparing the budget and forecast target settings by market• Ensured markets reach individual targets during budget and forecast periods• Generation of budget, forecast and monthly invoices to be shared within the region and with the customers• Monthly calls with the customers, informing impacts related to variances in operational expenses shown in the monthly invoices• Updated and consolidated Essbase with information sent by LACC markets during Budget and Forecast processes• Supported LACC markets in order to identify possible solutions to correct charge allocations between customers, sometimes including YTD adjustment• Automated the consolidating process of Forecast and Plan information to be provided to the Senior Management• Automated on the monthly invoices generation, reducing the manual work in the files to less than 3% of the total process• Created invoices by process, used by region’s process owners from 2006 to 2008• Proposed and implementated the methodology used by LACC in order to allocate the reengineering gaps during a Plan and Forecast process

Uberlândia, Brazil

• Development of financial models during 2005 and 2006 plan processes, reducing manual work and increasing accuracy• Successfully handled the decentralization of cost and operational volumes ownership from CS Finance to the functional areas, with a continuous support on a monthly basis for analysis and understanding of variances• Point of contact for the regional team in terms of cost allocation for the market• Preparation of annual budget and quarterly forecast for the market• Projection of operational volumes during budget and forecast periods• Analysis of quarterly and annual scorecards, as well as monthly dashboards• Provided comments on monthly variances in company’s P&Ls• Investigation of monthly variances on invoices and provided information for the customers• Processing payment requests for major suppliers for American Express Brazil and ensured the correctly allocation of charges ($700K/month)• Cognos system administrator for Brazil CS Finance• Monthly meetings with CS managers or representatives in order to understand variances in their unit costs and granted information to the customers• Established the correct charge allocation to the customers on a monthly basis• Conducted a monthly pre-closing process to assure the correct allocation of all expenses• Handled accrual requests to avoid calendarization issues whenever there were missing or not processed invoices• Regular contact with Payroll, Accounting and other CS departments to gather information on additional needs for the month-end close period• Supported Business Engineering team validating and developing the CBAs and Saving Trackings

Uberlândia Area, Brazil

• Lead the creation of automator tool project, which allowed faster analysis of accounts, and better support for the decision making process for the Authorizations analysts• Received inbound calls from credit card users to identify possible credit risk in accounts at the point of purchase• Evaluated the customer’s credit record and authorized or denied the new purchase• Determined if the charge was deemed invalid at the point of sale and if the credit should be extended• Ensured real card owner is using the credit card by speaking directly with the card holder• Identified possible stolen or counterfeited credit card• Documented decisions made and rationales in every detail• Support other Customer Service areas in providing better services to card owners

Bachelor, Business Administration, Major In Finance

Education record