Claudio Cara Email and Phone Number

• Managing a portfolio of properties and understanding the unique needs and goals of each partner.• Engaging in strategic thinking and analysing data to identify trends, offering valuable insights and recommendations to partners.• Developing bespoke strategies and solutions to assist partners in achieving their sales objectives.• Identifying issues through critical thinking and finding innovative solutions to address partners’ concerns efficiently and effectively.• Establishing… Show more • Managing a portfolio of properties and understanding the unique needs and goals of each partner.• Engaging in strategic thinking and analysing data to identify trends, offering valuable insights and recommendations to partners.• Developing bespoke strategies and solutions to assist partners in achieving their sales objectives.• Identifying issues through critical thinking and finding innovative solutions to address partners’ concerns efficiently and effectively.• Establishing and nurturing long-term relationships with partners for sustained success.• Efficiently managing priorities and meeting deadlines.• My Area Manager entrusted me with the responsibility on multiple occasions of inspiring and guiding the team members who supported me in managing my portfolio. I provided direction and training and successfully acted as a people manager. • Collaborating with other departments, including marketing, customer support, and the analytics department. Show less

• Initiated a global project from its inception, with a primary focus on creating a compelling sales narrative centered around specific datasets. The project aimed to enhance the efficiency and success rate of the market management team for targeted products at a worldwide level.• Owned and improved the Business Review Deck report, a globally utilized resource for the sales team during presentations and face-to-face sales calls.• Maintained regular and ongoing communication with… Show more • Initiated a global project from its inception, with a primary focus on creating a compelling sales narrative centered around specific datasets. The project aimed to enhance the efficiency and success rate of the market management team for targeted products at a worldwide level.• Owned and improved the Business Review Deck report, a globally utilized resource for the sales team during presentations and face-to-face sales calls.• Maintained regular and ongoing communication with internal stakeholders involved in the project.• Acquired new skills and proficiency in various applications, including MySQL, report building using Tableau, and project management techniques. Show less

Orbitz Worldwide was a leading online travel agency (OTA) that offered customers a variety of travel products and services. It provided a platform where users could book flights, hotels, vacation packages (combining flights and hotels), car rentals, and other travel-related services.Orbitz Worldwide operated several global brands, including Orbitz.com, CheapTickets.com, ebookers.com and Hotelclub.com.

Flairview Travel (FT) was a brand-new online travel agency based in Australia that experienced a significant surge in global sales within a few years. FT offered its customers the opportunity to book hotels worldwide through two main brands: HotelClub and RatestoGo.• Oversaw a team of skilled Reservation and Customer Care Agents.• Provided training to staff and streamlined internal procedures.• Developed and implemented effective recommendations and action plans to foster a… Show more Flairview Travel (FT) was a brand-new online travel agency based in Australia that experienced a significant surge in global sales within a few years. FT offered its customers the opportunity to book hotels worldwide through two main brands: HotelClub and RatestoGo.• Oversaw a team of skilled Reservation and Customer Care Agents.• Provided training to staff and streamlined internal procedures.• Developed and implemented effective recommendations and action plans to foster a high-performance culture within the team.• Cultivated and maintained professional relationships with the reservation departments of our hotel partners.• Managed all communication with staff and prepared statistical reports for the EMEA Operations Manager.• Negotiated with relevant parties when handling severe complaints and collaborated with the Quality Department to assess the best strategy for resolving escalating issues with a customer-centric approach.• Ensured that all inquiries were responded to by the Reservations and Customer Care Agents within the specified time frame. Show less

• Handled reservations, amendments, and cancellations.• Provided assistance to Reservations and Customer Care Supervisors in resolving escalated issues.• Acted as a mediator in cases of overbooked hotels.• Managed all inquiries and ensured timely responses within the specified time frame.

Residence Santa Maria was a 300-room property in Rome that was established during the Rome 2000 Jubilee.• Managed direct reservations and reservations made through travel agencies (both individual and group reservations)• Supervised the efficient operation of the front office, including reception and concierge activities, reporting to the Front Office Manager.• Ensured accurate communication of guest requests to all relevant departments.• Oversaw the daily operations at the… Show more Residence Santa Maria was a 300-room property in Rome that was established during the Rome 2000 Jubilee.• Managed direct reservations and reservations made through travel agencies (both individual and group reservations)• Supervised the efficient operation of the front office, including reception and concierge activities, reporting to the Front Office Manager.• Ensured accurate communication of guest requests to all relevant departments.• Oversaw the daily operations at the front desk.• Handled all guest complaints, comments, and reviews. Show less