Cláudio Dias Email and Phone Number
I have about 10 years of experience in charge of large teams in companies related to consumer credit and automobile financing and mobility solutions, in different Units.I have always assumed that preparation is the key to success and it is with this premises that I take every challenge in my professional and personal life. This positioning has allowed me and my teams to continuously exceed in the assessments, allowing me to achieve rapid and solid professional development. Positioning that also gave me the award employee of the year in 2012 at Cofidis.What really motivates me are the people: - My teams because it’s crucial for me to invest in their performances, monitoring them, training them, encouraging them to become better and, inevitably, empowering them.- My colleagues because it is as a team that everything makes sense when we are part of any company.- And the customers, always wanting to improve their experience in the company, taking as valid their complaints and thanking for every compliment made. Mentioning customers is also necessarily referring to other good practices in the market, which I pay close attention to in order to boost the delivery of differentiating and innovative approaches.I effectively manage the KPIs of the areas for which I am responsible, following up their regular SLA, as I am strongly oriented towards overcoming the objectives set.Throughout my career I have invested in complementary training in teams management and leadership and also additionally in technical subjects such as insurance mediation.I am regularly selected to represent the areas for which I am responsible in several multi-departmental projects, including with international teams, something that I do with extreme professional and personal commitment.Connect with me over Linkedin for networking, coaching, research and key speaker opportunities. Key Skills: Leadership Licenses - Management & Leadership, Team Training, Business Coaching. Key Words: leadership, management, motivation, coaching, KPI, SLA, commitment, empowerment.
Vorwerk Group
View- Website:
- vorwerk.com
- Employees:
- 8471
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Operations DirectorVorwerk Group Feb 2021 - PresentAlfragide, Lisboa, Portugal
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Department Responsible Of Contract & Loyalty Management & Contact CenterVolkswagen Financial Services – Portugal Jan 2017 - Feb 2021Alfragide, Lisboa, PortugalAt Customer Service Unit:- spearhead a department of 25 employees arranged both internally and outsourced;- department teams are: Contract Management, Loyalty Management, Insurance Management, Car Services Management and Contact Center;- on the insourcing teams a daily monitoring of KPI & SLA directly, as well as evaluation and promotion of the teams motivation;- on the outsourcing teams a regular control of KPI & SLA with the supervisor’s team;- department processes improvement, work instructions and technical manuals;- customer complains management and improving customer journey;- management of department/company service providers and business partners, and launch tenders to the market, on topics such as: printing & finishing; postal distribution; legal; telephone; car maintenance; insurers;- representing the Unit in multi-departmental synergy projects and in international projects;- represent the company in legal public bodies, i.e. Courts. -
Commercial & Customer Relationship Management Team LeaderGroupe Cofidis Participations Mar 2014 - Jan 2017Lisboa E Região, PortugalAt Marketing & Customers Unit:- plan, train and monitor the activity of 2 teams with 15 employees in the total, ensure compliance with defined goals and standards;- guarantee liaison with the Customer Acquisition Department and the Loyalty Department to ensure that the team disseminates the campaigns to the prospects and to the customers;- guarantee liaison with the Loyalty Department and the Risk Department concerning the customer retention strategy;- definition and management of the reactive and proactive retention strategy of the company, as well as the maintenance of credit protection insurance;- evaluate and promote the team motivation, safeguarding the adoption of behaviors according to the values of the company;- propose salary increases, performance bonuses, further bonuses and penalties;- represent the Unit in multi-departmental synergy projects and in international projects;- represent the company in legal public bodies, i.e. National Regulatory Bank and Courts. -
Commercial Support & Homebanking Team LeaderCofidis Jan 2012 - Feb 2014Lisboa E Região, PortugalAt Marketing & Customers Unit:- plan, train and monitor the activity of a 10 employees team, ensure compliance with defined goals and standards;- management of the company's digital platforms (Homebanking, Mailbox, Click to Call, Click to Chat) and the further physical communications in the company’s Unit;- evaluate and promote the team motivation, safeguarding the adoption of behaviors according to the values of the company;- propose salary increases, performance bonuses, further bonuses and penalties;- represent the Unit in multi-departmental synergy projects.
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Collections Team LeaderCofidis Jan 2010 - Dec 2011Lisboa E Região, PortugalAt Credit Collection Unit:- plan, train and monitor the activity of a 10 employees team, ensure compliance with defined goals and standards;- guarantee liaison with the other departments of the Collection Unit to conform all the contracts in default;- evaluate and promote the team motivation, safeguarding the adoption of behaviors according to company values;- propose salary increases, performance bonuses, further bonuses and penalties;- represent the Unit in multi-departmental synergy projects.
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Collections SpecialistCofidis Oct 2008 - Dec 2009Lisboa E Região, PortugalAt Credit Collection Unit:- following the company's risk policies ensure customer's debt settlement, by telefone and mail;- conduct investigations in the case of non-reachable customers;- relationship management with the bank on specific clients technical issues.
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Credit AnalystCofidis Sep 2007 - Sep 2008Lisboa E Região, PortugalAt Risk & Credit Analysis Unit:- credit requests analysis according to the company procedures and adapted to customer needs;- for specific cases which require a complementary study, a reasoned opinion and decision proposal is delivered.
Cláudio Dias Skills
Cláudio Dias Education Details
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Jornalismo
Frequently Asked Questions about Cláudio Dias
What company does Cláudio Dias work for?
Cláudio Dias works for Vorwerk Group
What is Cláudio Dias's role at the current company?
Cláudio Dias's current role is Operations Director na Vorwerk Group.
What schools did Cláudio Dias attend?
Cláudio Dias attended Escola Superior De Comunicação Social.
What are some of Cláudio Dias's interests?
Cláudio Dias has interest in Children, Civil Rights And Social Action, Education, Human Rights, Arts And Culture.
What skills is Cláudio Dias known for?
Cláudio Dias has skills like Sistemas Operacionais, Coaching, Planejamento Empresarial, Atendimento Ao Cliente, Business Analysis, Risk Management, Team Management, Team Leadership, Microsoft Office, Espanhol, Operating Systems.
Who are Cláudio Dias's colleagues?
Cláudio Dias's colleagues are David Gluszko, Aisha Abdou, Joerg Polkowski, Agnieszka Kałuża Przedstawiciel Thermomix, Lucie Zatloukalová (Štědronská), Joelle Pierre, Yurena Peña.
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