Claudio D. Email & Phone Number

Montevideo, Uruguay

Montevideo

Represent the client to ensure their needs and project objectives, ensuring compliance with the terms previously defined (scope, time, effort and budget)Manage the scope, time, effort and negotiating project changes that rise in the course of the budget. Carry forward the communication with the client (survey, impediments, priorities, etc)

• IT Project Manager• Conducting Different teams on different locations (USA, India & Uruguay)• Contact tier II and Tier III teams when crisis occurs.• Interact with the client in weekly and monthly meetings.• Being available during weekends for urgent issues.• Contract negotiation.• Managing a 24/7 project• Interacting with Client High Management• Metrics Reporting• Service Improvement Plans Preparation• Accountable for ensuring that all Service Level Agreements (SLAs) are met.• Monitoring and follow up of Changes Requests status • Accountable for Global Communications for Implemented Change Requests• Time tracking performed to assure procedures are met• Proactively identify improvement opportunities in the procedures and propose and monitor implementations.• Review new processes to make sure they are transitioned in a timely and accurate manner.• Responsible for aligning new processes to existing standards with transparency

Montevideo

Lead the planning and implementation of projectFacilitate the definition of project scope, goals and deliverablesDefine project tasks and resource requirementsDevelop full scale project plansManage project resource allocationPlan and schedule project timelinesTrack project deliverables using appropriate toolsProvide direction and support to project teamQuality assuranceConstantly monitor and report on progress of the project Present reports defining project progress, problems and solutions Implement and manage project changes and interventions to achieve project outputsProject evaluations and assessment of results

Uruguay

The Early Intervention Coordinator, responsible of taking inbound and or outbound calls. Specifically responsible for answering mortgage loan related customer and third party inquiries, resolving delinquent accounts through the collection of payments, establishment of repayment plans or performing loan modifications as well as providing superior customer service. Working in a bilingual phone environment and have extensive interactive with customers in English and Spanish language.