Entrepreneur in the TEM (Telecom Expense Management) market, using all the best practices, tools and knowledge to the best results in CLM (Communication Lifecycle Management), with value added services to the clients.Expert in Telecom acting as an experienced IT, Telecommunication and Infrastructure Manager, with skills, knowledges and capabilities for value added solutions to support the core business strategic plan;IT and Telecommunication Budget Management (about R$ 60 million - US$ 20 million a year);ITIL Foundations and PMP Certified, to use all the methodology process, techniques and tools to achieve the best possible results, leading multifunctional, motivated and inspired teams;Expert in cost reducing solutions and Telecom resources optimization, using the TEM (Telecom Expenses Management) model and financial knowledge to stay as near as possible of the business needs;Knowledges on all Telecommunication and IT Infrastructure technologies, and in the most used software solutions concepts in the market, as BI, CRM. ERP, Sales Support, Field Services and so on, always in a learning process to improve skills;Experienced Services Manager, including vendors contact, purchasing, controlling, SLA´s, Monitoring, Capacity Planning, KPI´s, and billing check and audit.Specialties: Business orientation, costs reducing, Telecom resources optimization, systemic vision, software functional specification (based in UX), teamwork, data technologies as Frame Relay, MPLS, DWDM , X.25, clear channel, routers, switches, traffic monitoring, QoS, WAN Optimization and Application Acceleration, Wireless LAN, Firewall, Proxy and so on;Voice and Convergence Technologies as Video Conferencing, VoIP, IP Telephony, SoftPhones, TDM PBX, ACD (Automatic Call Distribution), Predictive Dialing, Power Dialing, Preview Dialing, Voice Mail, Billing Systems, IVR (Interactive Voice Response), Audio Conferencing and so on.Financial CAPEX and OPEX planning and controlling..'.