Head Of Client Service Management - Central South East Europe
Current2023 - As Well As 20222022 - SIA - NEXI Integration2018 thru 2021- Head of Client Service Management - Central East and Southeast Europe- Manage the major banks in Hungarian, Polland, Slovak, Check Republic, Greece, Cyprus- International Team Manager 2017 thru 2018 (Product Manager Expert)- Credit Card Fraud Management Systems ACI products - PRM - FALCON - RISKSHIELD -3DS & RBA2015 thru 2017 (Business Architect Expert)- Design a Full ATM services in East Europe- Evolution in a POS/mPOS services- Defined new Facility Management contracts- Defined a replacement of Disaster Recovery Tandem NonStop system under Service Point of view- New 3DS architecture with Disaster Recovery- Replacing the Thales RG8000 with new Thales Payshield 9000- Disaster Recovery Tests2012 thru 2015 (Service Manager Expert)- Renew an infrastructure (with an up and running Disaster Recovery site) about Charge Back service based on Clear To Page CBK modules- Charge Back CBK application migrated on a new, powerful, and with Disaster Recovery infrastructure- As IT Service Manager, new infrastructure from FICO Falcon fraud management system. Including Disaster Recovery Test- Global PCI assessment for a strategic VISA Credit Card Payment System- Service Manager activities on a FICO Falcon fraud management system: periodical service meetings with the FICO consultant, define professional contracts and StateOfWork contracts for maintenance and upgrade. Capacity Planning. Monitoring- Service Manager, moved Data Center of SIA Central Europe from Budapest to Milan including the Disaster recovery site. Disaster Recovery tested and certified1991 thru 2012 (Manager of Fault-Tolerant Office)- Security cryptographic devices (Thales RG7000s and RG8000s, PkBox Eracomm)- Fault-Tolerant platform (Hp Non Stop System and Stratus Technology)- Linux/Windows/Unix base for Fraud Management systems- Capacity planning expert