I’m thrilled to share that I’m starting a new position as Head of Professional Services at Mercado Eletrônico.In recent years I have worked in software companies, contributing and promoting a Platform Strategy in order to expand its footprint, deliver greater value to the customer and capture greater share. Responsible for the management and expansion of Service Businesss.Proven experience in M&A process, including organizational readiness and sponsorship alignment, impact analysis, stakeholder communication, training and knowledge transfer. Experience as Chief of Staff to the CEO, working behind the scenes to mediate disputes, finding solutions to problems and dealing with issues, before they are brought to the CEO. Before working with PAAS/SAAS Platforms I worked in different companies (AT&T, NCR, HP, CA, SONDA), where I led large and complex software implementations in different industries, such as Telecommunications, Finance, Stock Exchange, Retail, Oil and Public Sector.Certifications: PMP, SAP Certified Project Manager, COBIT, OKR-CP and ITIL.Proven experience in Project Management, Professional Services, Pre-Sales, Delivery, SaaS, Change Management (Project and M&A), ITIL, IT Strategy (COBIT, BSC), OKR, Service Assurance, Portfolio Management.My skills and experience include:• Ability to build, lead and manage teams of Project Managers and Consultants responsible for implementing software for IT departments.• Drive organization change with strong focus on organizational readiness, sponsorship alignment, impact analysis, stakeholder communication, training and knowledge transfer (Project and M&A).• Partner collaboratively with Sales to ensure accurate gathering of customer expectations during the sales opportunity and effective delivery of projects that meet client expectations.• Create and execute a growth plan including a strategy to build, manage, and burn the backlog in order to attain revenue goals.• Manage P&L (revenue and margin) and people management (hiring, development and utilization)• Align projects outcomes with customer expectation and business needs and manage the stakeholders, including CxO-level.International experience: China, Taiwan, Hong-Kong, Japan, USA Specialties: Enterprise Software, Project Management, OKR, ASAP 8, Change Management, Professional Services, M&A, Pre-Sales, Solution Selling, Cloud Computing, Big Data, SaaS, P&L management, ITIL experience, Service Management, Project and Portfolio Management (PPM), Service Assurance.
Listed skills include Pmp, Itil, Pre Sales, Enterprise Software, and 37 others.