Claudio Rodriguez Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Los Angeles, California, United States

• Serve as a liaison between the dean of students and LMU’s internal and external constituencies.• Member of the COVID support team and contact tracing for COVID-19.• Participate in committees to create and implement programming and events related to LMU’s 5 pillars.• Provide support for the dean, including dealing with administrative problems, and inquiries.• Organize and facilitate meetings and special events; schedule and coordinate dates, times, and agendas, as well as provide administrative support and follow-ups.• Coordinate and oversee the day to day needs of the dean of students.• Serve as a campus community of care referral agent to support students in need.• Enhance professional growth and development through participation in educational programs, in-service meetings, and webinars.• Teach the Orientation class for LMU transfer students.

Los Angeles Metropolitan Area

• Manage the daily operation, budgeting, and a staff of 6 RAs in a residence hall that houses 175students located in the first-year area.• Plan and facilitate Intercultural Weekend off-campus retreats which educate 120 student-staff onsocial justice, diversity and navigation of intersectional identities.• Collaborate with a Resident Minister to provide community-wide engagement and facilitate programsthat promote justice, spirituality, and care for the whole person.• Assist with the recruitment, retention, and training for professionals, and student staff.• Work in close coordination with university health and safety departments to respond to emergencysituations such as alcohol and drug poisoning, mental health issues, suicide prevention, harassment,domestic violence situations and theft.• Serve as a Hearing Officer for the Office of Student Conduct and Community Responsibility.

Wichita Falls, Texas Area

• Teaching the General Economics class. This class helps students have a better understanding of how the economic system in their everyday lives operates.• The General Economics class modules focus on major components of the U.S. economy, how the market distribute resources, GDP, banking system, and the U.S. government.• Teaching the Foundations of Business class. This class introduces students to all the business disciplines.• The Foundations of Business class modules focus on Accounting, Management, Marketing, Finance, Economics, International Business, Agribusiness, and Management Information Systems• Students also engage in a business simulator where they have to apply the concepts learned in class into real world decision-making scenarios.

Wichita Falls, Texas Area

• Manage the daily operation, budgeting and staff of two large on-campus apartment complexes with 600+ students • Trained and certified on key safety and security programs including disaster preparedness, active assailant response, protection of minors, Title IX, mental illness counseling and drug/alcohol abuse prevention amongst others.• Supervise facilities and event personnel including graduate assistants, resident assistants, maintenance technicians, and custodial staff throughout the whole academic year. • Oversee the summer turnover of four residence halls and two apartment complexes totaling 1,702 beds including managing the logistics, budgeting and operations tied to the cleaning, maintenance, repairs and improvements of those facilities.• Lead and facilitate ongoing training and development opportunities for staff and student leaders.• Manage the process to interview, assess and hire professional and multipurpose staff.• Work in close coordination with university health and safety departments to respond to emergency situations such as alcohol and drug poisoning, mental health issues, suicide prevention, harassment, domestic violence situations and theft.• Develop and implement programs geared towards student academic advancement, safety and security, leadership, and community building.• Successfully created, planned, and executed a 5K run event for 6 years in a row geared towards raising awareness and donations for a regional homeless and women’s shelter within the university and the local community leaders.

Mccullough Trigg Hall

Reported to the Associate Director of Residence Life. Direct reports included 6 resident assistants, one custodial staff, and 45 student assistants. Supervised the daily operation of the 153 bed McCullough-Trigg hall. This facility had mainly Sophomores and it was a coed facility.Selected Achievements " Assisted in the development and administration of residence life at MSU by creating programing geared towards Sophomores." Effectively managed the Residence Life and Housing website by becoming webmaster of the department. I accomplished to get the website up to standards and created a more visual appealing site." Responded to student issues and manage student behavior by following procedures and creating a healthy community in the residence hall." Provided training and support in order to develop leadership skills among resident assistants, and student assistants." Assisted with review and implementation of policies and procedures for the Residence Life and Housing handbook. " Performed the duty of hiring and training reliable student assistants to work in all Housing security offices.

Dallas/Fort Worth Area

Reported to the Project Supervisor. Direct reports included excellent customer service and sales related to Bank of America products and services. Responsible for providing a smooth delivery of services and ways to deepen relationships with our customers. Utilized problem solving and relationship building to provide the best customer service and provide a better banking experience.Selected Achievements" Handled disagreements or conflicts to reach a resolution with upset customers." Performed maintenance in customer's accounts following procedures, banking rules, and regulations." Built trust and credibility by understanding customer needs, acting with integrity, and following through on commitments." Recognized, value and show appreciation for the customer's total relationship with Bank of America while promoting the value of products and services." Worked in the business setting with Bank of America where I was empowered to make decisions on regards of customer's accounts. I was able to refund money or make account changes if they were appropriate and beneficial for the bank and customer.

Mexico City Area, Mexico

Reported to the site supervisor. Direct reports included customer issues in the New York and New Jersey area, and Puerto Rico. Also advice customers on investment opportunities and savings accounts.Selected Achievements" Counseled customers on the most up-to-date international laws and regulations for linked bank accounts." Provided assistance for Citigroup's international customers on various products and servicesincluding checking accounts, savings accounts, and long-term investments options." Identified customer needs and issues, then arranged further assistance from other departments including credit card services and identify fraud protection." Achieved positive feedback (above 90%) twelve consecutive months on all customer service support ratings.

Master Of Business Administration (Mba), Business Administration And Management, General, Graduate

Activities and Societies: Sigma Alpha Epsilon, Residence Hall Association, Insurance Committee.

Bachelor'S Degree, Economics, Graduate

High School Diploma, High School/Secondary Diplomas And Certificates