Claudio Muri Email & Phone Number

Calgary, Alberta, Canada

 Assist small and midsize companies from various industries to adopt cloud technologies with a focus on Microsoft Azure services and Microsoft 365 products.  Building strong client relationships and focusing on deeper engagements through owning the customer life cycle end to end. Provide end-user training on IT services and cost reporting for Azure.

Calgary, Alberta, Canada

 Assist Team Lead with producing Monthly Reports for the client management team Perform trend analysis on data set to identify current and future opportunities  Liaison to client site on outages, high priority escalations, and security issues Responsible for creating, updating, and maintaining documentation on client processes and policies Act as.

Calgary, Canada Area

 Provide Tier 1 support for network, hardware, software and application support Escalating and prioritizing tickets from clients across various fields; office and remote Consistently meeting/exceeding monthly client contact goals Providing excellent customer service with continuous positive feedback from clients Focused on creating a comfortable.

Calgary, Canada Area

• Responsible for handling client registrations, service and program inquiries, customer concerns, and administrative duties.
• Training of part-time employees and overseeing the proper administration and allocation of financial assistance funds for clients in need.
• Responsible for the promotion and sale of all our offered programs and services.

United Kingdom

• Responsible for monitoring and moderating online presence of clients across various social media platforms.
• Protecting brands from various risks including offensive, abusive and illegal content, exploitation, social PR crises, security risks, IP and trademark violations and regulatory issues.
• Successfully meeting quality and speed performance targets

• Achieved and exceeded monthly sales targets dependably.
• Attained great customer satisfaction through effective communication and marketing.
• Demonstrated technical selling skills and product knowledge.
• Partnered with clients to design computer systems for personal and business use.

Halifax, Canada Area

• Responsible for establishing the viability of an active transportation service; a community-operated bike shop.
• Conducted extensive primary (interviews, surveys) and secondary research (scholarly, landscape).
• Built rapport with Fairview Community Association members to gather community demographic information.
• Provided the EAC with better awareness of opportunities available in the local community through detailed analysis featured in a ‘Project Report’.

Halifax, Canada Area

• Supervised a 4-person team in providing a sustainability solution to the client as part of newly established government policy. (Nova Scotia Sustainable Procurement Policy, est. 2009).
• Conducted and scheduled weekly client meetings to assess progress and integrate client feedback.
• Developed a functioning prototype program in MS Excel, allowing for easier and more effective procurement of goods by the department.
• Successfully met all client expectations by delivering a functional program and Project Report on time.

• Responsible for data entry, handling client inquiries, and daily administrative duties.
• Increased work place efficiency by re-organizing outdated file systems.
• Boosted funding for the school by successfully coordinating a fundraising event in the community.
• Learned valuable administrative and office skills.

Management, Sustainable Resources & Environmental Management

Network+, Information Technology