Claudio Pacheco Email & Phone Number

Richmond, British Columbia, Canada

Vancouver, British Columbia, Canada

• Support the start-up/scale-up education agency with first-rate administrative and accounting services.
• Provide office management structure to filing, client recording, and ensuring timely responses to international students and Canadian Universities.
• Record all financial transactions on the company software, Freshbooks, including invoices, payments and receipts.
• Reconcile bank statements with financial records to ensure all transactions are recorded and accountable.SKILLS: Bookkeeping, Invoicing, Payment Oversight, Bank Reconciliations

Vancouver, British Columbia, Canada

• Recruited to provide a hybrid administrative, student admission and technical support role to the College, worked alongside national and international students, agencies and student bodies as part of the enrolment.
• Collaborated as part of a team of 4 Administrators, answering student, back office, and lecturer queries via phone, email, and face-to-face, arranged internal meetings across departments, and took accurate messages for.
• Issued letters of acceptance (LOAs), pre-enrolment documentation, course acceptance and outlines, information on college faculty services, and facilitated 1-2-1 meetings to gain wet signatures.
• Managed data witness processes, ensuring all information was collated and documentation was accurate to upload to the Government website.
• Undertook additional responsibility for internal software, Class 365, devising a robust business case to gain approvals to upgrade and improve its current positioning.
• Significantly improved the administrative function through operational improvements to office filing, data collation, collaboration and efficiencies.

Vancouver, British Columbia, Canada

• Attained a customer service position to support residential and commercial customers with issues on their plumbing, heating and air-conditioning units, following established protocols/guidelines and providing.
• Created daily schedules and workflows for the field technician teams, ensuring appropriate skill sets aligned to client issues; relayed all information, instructions and updates to drive seamless coordination.
• Collaborated with the Parts division to obtain required parts to fix customer units promptly.
• Assessed the nature and urgency of each call to determine appropriate response and priority levels.
• Maintained detailed records of all requests, assignments, responses and outcomes.

Vancouver, British Columbia, Canada

• Oversaw and coordinated the activities of a landscaping crew of 6, ensuring that projects were completed efficiently and aligned with client specifications.
• Coordinated with clients and internal teams to understand project requirements, timelines access, special requests and budgets.
• Assigned tasks, scheduled work assignments and provided guidance and support to individual members, ensuring necessary equipment to fulfil tasks.
• Trained all members on differing landscaping roles to drive a cross-functional team, embedding a strong safety focus and ensuring the adherence to safety protocols and safe work practices to prevent accidents and.

Ponta Delgada, Azores, Portugal

• A frontline representative for the company, interacting with customers to assist, answer enquiries and manage on-the-day and pre-reserved car rental transactions.
• Provided information on rental policies, rates, vehicle options, pickups and returns; upselling insurance coverage, upgrades and fuel options as part of division target.
• Undertook thorough inspections of vehicles upon return to assess for damages, cleanliness and fuel levels; documenting discrepancies and communicating with customers on potential charges and issues.
• Worked to resolve any customer issues, complaints, concerns or disputes promptly to ensure satisfaction and loyalty.

London, England, United Kingdom

• Acted as a leader to the cabin crew team, directing emergencies/crises, and ensuring all duties were performed efficiently and by policy, safety regulations and service standards,
• Fostered a positive, cohesive and collaborative team environment, working to reach sales targets for in-flight purchases and attained Top Seller of Versace Yellow Diamonds in the European Union.
• Coordinated onboard operations, including pre-flight briefings, service procedures and emergency drills.
• Assessed crew knowledge and proficiency during 3-day training, providing constructive feedback and ensuring adequate preparation to manage flight scenarios and emergencies.

Boeing 737-800/700

Business English

Computer Business Application Speacialist

Diploma, Information System & Programming Technician