Claudio Pacheco Email & Phone Number

Richmond, British Columbia, Canada

Vancouver, British Columbia, Canada

• Support the start-up/scale-up education agency with first-rate administrative and accounting services.• Provide office management structure to filing, client recording, and ensuring timely responses to international students and Canadian Universities.• Record all financial transactions on the company software, Freshbooks, including invoices, payments and receipts. • Reconcile bank statements with financial records to ensure all transactions are recorded and accountable.SKILLS: Bookkeeping, Invoicing, Payment Oversight, Bank Reconciliations

Vancouver, British Columbia, Canada

• Recruited to provide a hybrid administrative, student admission and technical support role to the College, worked alongside national and international students, agencies and student bodies as part of the enrolment process. • Collaborated as part of a team of 4 Administrators, answering student, back office, and lecturer queries via phone, email, and face-to-face, arranged internal meetings across departments, and took accurate messages for colleagues.• Issued letters of acceptance (LOAs), pre-enrolment documentation, course acceptance and outlines, information on college faculty services, and facilitated 1-2-1 meetings to gain wet signatures. • Managed data witness processes, ensuring all information was collated and documentation was accurate to upload to the Government website. • Undertook additional responsibility for internal software, Class 365, devising a robust business case to gain approvals to upgrade and improve its current positioning.• Significantly improved the administrative function through operational improvements to office filing, data collation, collaboration and efficiencies.

Vancouver, British Columbia, Canada

• Attained a customer service position to support residential and commercial customers with issues on their plumbing, heating and air-conditioning units, following established protocols/guidelines and providing first-line support, escalating to a technician as required.• Created daily schedules and workflows for the field technician teams, ensuring appropriate skill sets aligned to client issues; relayed all information, instructions and updates to drive seamless coordination.• Collaborated with the Parts division to obtain required parts to fix customer units promptly.• Assessed the nature and urgency of each call to determine appropriate response and priority levels.• Maintained detailed records of all requests, assignments, responses and outcomes.

Vancouver, British Columbia, Canada

• Oversaw and coordinated the activities of a landscaping crew of 6, ensuring that projects were completed efficiently and aligned with client specifications.• Coordinated with clients and internal teams to understand project requirements, timelines access, special requests and budgets.• Assigned tasks, scheduled work assignments and provided guidance and support to individual members, ensuring necessary equipment to fulfil tasks.• Trained all members on differing landscaping roles to drive a cross-functional team, embedding a strong safety focus and ensuring the adherence to safety protocols and safe work practices to prevent accidents and injuries.

Ponta Delgada, Azores, Portugal

• A frontline representative for the company, interacting with customers to assist, answer enquiries and manage on-the-day and pre-reserved car rental transactions.• Provided information on rental policies, rates, vehicle options, pickups and returns; upselling insurance coverage, upgrades and fuel options as part of division target.• Undertook thorough inspections of vehicles upon return to assess for damages, cleanliness and fuel levels; documenting discrepancies and communicating with customers on potential charges and issues.• Worked to resolve any customer issues, complaints, concerns or disputes promptly to ensure satisfaction and loyalty.

London, England, United Kingdom

• Acted as a leader to the cabin crew team, directing emergencies/crises, and ensuring all duties were performed efficiently and by policy, safety regulations and service standards,• Fostered a positive, cohesive and collaborative team environment, working to reach sales targets for in-flight purchases and attained Top Seller of Versace Yellow Diamonds in the European Union. • Coordinated onboard operations, including pre-flight briefings, service procedures and emergency drills. • Assessed crew knowledge and proficiency during 3-day training, providing constructive feedback and ensuring adequate preparation to manage flight scenarios and emergencies.

Boeing 737-800/700

Business English

Computer Business Application Speacialist

Diploma, Information System & Programming Technician