Claudio Toyama, Ma, Pcc Email & Phone Number

Toyama&Co. is a transformational leadership company. We help values-based leaders in Global Fortune 500 and mid-size companies build and sustain high performance cultures.We make sure that individuals, teams and organizations achieve and maintain high levels of sustainable performance by enhancing the customer experience, enabling and elevating employee engagement and coaching business professionals in dynamic leadership development.Feel free to visit us at https://www.toyamaco.com/

Washington, Dc, Us

The role of a Learning Circle Advisor is an adjunct faculty position in the Institute for Transformational Leadership at the School of Continuing Studies. The Learning Circle Advisor is an integral member of a faculty team dedicated to coach training, personal development and transformational leadership. The Learning Circle Advisor is responsible for a group of 5-6 students, facilitating a small group learning experience. The Learning Circle Advisor is a model for coaching and plays the role of coach, consultant, teacher, learner, feedback-giver, questioner, sounding board and process facilitator.

Washington, Dc, Dc, Us

The Excellence in Government (EIG) Fellows program is the premier leadership development course for federal employees at the GS-14 to GS-15 levels. For more than 30 years, EIG has trained federal employees on the skills and strategies they need to lead. Empowered by their experience, EIG graduates go on to develop and implement innovative solutions to address the federal government’s biggest challenges and improve their agencies’ effectiveness.

Lexington, Ky, Us

Mentor Coaching for an ICF Credential consists of coaching and feedback in a collaborative, appreciative and dialogued process based on an observed or recorded coaching session to increase the coach’s capability in coaching, in alignment with the ICF Core Competencies.

Niwot, Co, Us

As a Newfield Network Program Coach, I mentor new coaches supporting their understanding and development of the ICF Core Coaching Competencies and somatic practices as well as helping them find their own voice.

I am responsible for running the customer experience and employee experience research end-to-end, from conducting one-to-one interviews with high value customers, to programming, coordinating and analyzing quantitative surveys.Once the data is collected, I work on uncovering what factors increase profits and drive growth by finding the value drivers, plotting the experience curves and understanding the brand differentiators and the impact on loyalty by different points of contact with a brand.*I was a Senior Customer Experience Consultant from 2004 to 2011. The current post started in 2012.

Burlingame, California, Us

Lyra Health’s mission is to transform mental health care through technology with a human touch.Short-term support for mild to moderate* needs such as stress, relationships, life transition is offered by top-tier certified coaches, specialized in mental health coaching designed by Lyra clinicians and grounded in principles of effective evidence-based therapies, including CBT (cognitive behavioral therapy).CBT is a short-term, goal-oriented treatment that takes a hands-on, practical approach to problem-solving. Its goal is to change patterns of thinking or behavior that are behind people's difficulties, and so change the way they feel.* measured by GAD7 (anxiety), PHQ9 (depression), PSS (stress), and WEMWBS (mental well-being) assessments.

I am a contributor to Forbes™ on the topics of Leadership, Customer Experience, Employee Engagement and Company Culture. Forbes™ Coaches Council is an invitation-only community for leading business and career coaches that is dedicated to serving the needs of the World’s Most Influential Business and Career Coaches. Their experts are leaders in their specific field of study and through this council are provided with innovative tools and resources to help them thrive.

Phoenix, Arizona, Us

As the Chairman of the Board of Advisors for Global Chamber Baltimore-Washington, I help to foster and support international trade and businesses in the Baltimore Washington Corridor. This Board consists of insightful business leaders and movers and shakers that are advising and helping to shape Global Chamber Baltimore-Washington's reach.

Experience Strategist - managing and conducting Customer Experience projects, Customer Segmentation, Usability and Competitive Intelligence assignments in Europe, the UK and in Brazil dealing with the Aerospace, Digital Media, Education, Information Systems, Finance, Entertainment and Telecommunication industries.Leadership Coaching - helping leaders to understand who they are, what limiting beliefs they might have and how to align themselves with what they care about.

"This programme is unusual in that it recruits from the fields of art, design, media, fashion, performance and communications and is taught in an integrated way to a multi-disciplinary group. Current and past students include photographers, curators, visual artists, illustrators, designers, media practitioners, a dance company director and a theatre development specialist. Interaction between students plays an important role in course delivery and many interesting links arise through this inter-disciplinary structure."

-Responsible for implementing, recruiting and managing proprietary customer panels for Wanadoo and Trinity Mirror Group.-Client management, liaison, analysis and recommendations for pan-European and international clients such as Microsoft (EMEA), Reuters, handbag.com, Fujitsu-Siemens, Clinique, Masterfoods, O2, UBS Warburg, amongst others.-Current types of projects conducted include: market sizing, customer segmentation and profiling (Factor and Cluster Analyses), predictive modelling (Discriminant Analysis) and advertising effectiveness.

- Responsible for Netpoll's overall quality of outputs in quantitative projects including the definition of methodology, production of questionnaires, recommendation of the best analysis to be applied (factor, cluster, regression, etc) and report structure and format.- Coordination of qualitative projects including the production of discussion guides, coordination of focus-groups and in-depth interviews, analysis and reporting on the final recommendations.- Client management and liaison – from the first meeting with the potential client, through to the definition of the brief, the coordination of the project, final presentation and follow-up (full circle).- Managing and training a team of senior account executives and a statistician.- Analysis and recommendations for pan-european and international clients such as Alliance & Leicester, AOL Time Warner, BT, Channel 4, Charles Schwab Europe, Virgin Radio, Granada, ICL, Norwich Union, One2One, Yell.com, amongst others.

Certificate, Diversity And Inclusion

Coaching Excellence In Organizations

Certificate In Ontological Coaching

Ma, Interactive Multimedia

Specialization, Graphic Design

Postgraduate Degree, Communication Studies

Postgraduate Degree (Ceag), Marketing & Strategy

Bachelor'S Degree, Business Administration