Identify business opportunities by understanding customer business and communication needs;Identify the most appropriate solutions to fit to customers’ demands by coordinating internal resources;Sell company products and services to new customers;Actively participate in customer’s specific business community and keep up-to-date on industry knowledge and trends;Manage relationships at all levels;

A service director evaluates key metrics to gauge the quality of customer service, develops client-retention programs and resolves customer issues. The director also implements training sessions for personnel and formulates a company's customer service procedures.A service director is also known as a customer service director or manager. The director establishes adequate customer service policies and makes sure employees abide by these policies when performing tasks and dealing with clients.

A service director evaluates key metrics to gauge the quality of customer service, develops client-retention programs and resolves customer issues. The director also implements training sessions for personnel and formulates a company's customer service procedures.A service director is also known as a customer service director or manager. The director establishes adequate customer service policies and makes sure employees abide by these policies when performing tasks and dealing with clients.

Effectively manage, support and develop the customer service teams in Romania• Support the local sales teams and sales management• Co-ordinate customer complaints• Establish effective work relationship with key customers including regular visits• Proactively monitor and improve customer service levels• Develop value added service activities and solutions with sales and marketing • Supervise maintenance of price lists, contracts and install base• Progress continuous… Show more Effectively manage, support and develop the customer service teams in Romania• Support the local sales teams and sales management• Co-ordinate customer complaints• Establish effective work relationship with key customers including regular visits• Proactively monitor and improve customer service levels• Develop value added service activities and solutions with sales and marketing • Supervise maintenance of price lists, contracts and install base• Progress continuous improvement on the ERP system• Support sales and marketing in lead generation programs • Develop customer service procedures and systems designed to improve the quality of activity within the customer services department, ensuring consistency, accuracy, tidiness and efficiency• Oversee timely responses and report on customer complaints. Ensure appropriate corrective and preventive actions are undertaken• Visit customers and follow up on action plans to continuously improve the relationship• Work with and inform customers ensuring minimum disruption when there is a supply difficulty• Actively press customer demands with other departments (i.e. purchasing, supply planning and the warehouse) ensuring the best possible service level• Progress continuous improvement on the ERP system• Coordinate customer satisfaction surveys and manage follow up actions• Set measurements, monitor and report team and individual performance• Work with credit control to ensure credit limits and payment disputes are properly administered• Prepare & monitor departmental budget in order to manage department as cost effective as possible without compromising service levels Show less

•liaising with clients and reporting progress, professional staff (such as architects and surveyors ) and the public•supervising contracted staff•meeting subcontractors•making safety inspections and ensuring construction and site safety•checking and preparing site reports, designs and drawings•maintaining quality control procedures•motivating the workforce•problem solving•using specialist construction management computer applicationsPortfolio of clients with… Show more •liaising with clients and reporting progress, professional staff (such as architects and surveyors ) and the public•supervising contracted staff•meeting subcontractors•making safety inspections and ensuring construction and site safety•checking and preparing site reports, designs and drawings•maintaining quality control procedures•motivating the workforce•problem solving•using specialist construction management computer applicationsPortfolio of clients with whom we worked.Carrefour, Selgros, Metro, Real, Praktiker, Kaufland, Cora, OBI, Hornbach, etc. Show less

Oversees the activities of a company's technical department and ensures that employees respond promptly to client requests. The coordinator also supervises repair and troubleshooting activities .

Oversees the activities of a company's technical department and ensures that employees respond promptly to client requests. The coordinator also supervises repair and troubleshooting activities .