Claudiu Ionut Codrescu Email & Phone Number

Barcelona, Ct, Es

Barcelona, Ct, Es

Dublin City, County Dublin, Ireland

In my role as AWS Technical Support Specialist and dedicated Concierge for large EMEA Enterprise customers, I expertly balance customer support and technical tasks, handling everything from service limit increase requests to account and billing queries.As the primary point of contact, I manage all billing and account inquiries while developing strong relationships with stakeholders such as Finance Directors and Heads of Accounts. Leveraging my technical skills, I utilize advanced engineering tools like SQL and in-house systems to conduct in-depth analysis and I deliver comprehensive billing reports.Cloud Billing Management: I proficiently manage and troubleshoot billing systems for Amazon Web Services (AWS). I led the onboarding of Enterprise customers to AWS Enterprise Support, presenting tools for cost management and usage, and actively following up to ensure a smooth onboarding process.My problem-solving skills have enabled me to tackle high-severity requests, escalations, and sensitive billing queries. My role during critical launches and support events underscores my importance within AWS and to our Enterprise customers.Beyond immediate support, I collaborate with Account Managers and Technical Teams to identify potential customer savings and lead initiatives to improve internal processes and customer experiences.As a mentor, I guide new joiners through their onboarding process and contribute to team quality assurance through case audits. My dedication to excellence is reflected in consistently exceeding KPIs.My skills in task prioritization, empathetic customer handling, multitasking, technical support, system navigation, and relationship building sets me apart.I undertake weekly on-call responsibilities, rapidly addressing and resolving any urgent client concerns that arise.Consistently recognized as a top performer, exceeding performance standards each year and maintaining an exceptional CSAT score, reflecting a dedication to excellence.

County Dublin, Ireland

Investigating and identifying root causes for business-related complex issues and recommend solutions to improve overall client satisfaction for one of the biggest social media platforms;Analyzing key data to identify different trends;Working with cross-functional global teams;Creating dashboards for easy data analysis.Preparing and conducting Quality Calibration Sessions;Conducting Quality evaluations for Global Product technical support analysts;Meeting volume and quality targets for all quality assurance audits;Providing constructive and targeted feedback alongside guides in order to improve business results and increase analysts' development and product knowledge;Acting as a Subject Matter Expert, providing guidance;Providing individual and group coaching sessions;Developing and maintaining good relations with the client, taking in consideration their business needs/processes;

Dublin, Leinster, Ireland

Providing consultative advice across multiple channels - email, chat, and phone to small, medium-sized, and global clients, helping them grow their businesses;Team's POC in the absence of the team leader;Helping SMB clients drive better results from their marketing campaigns through consultation, education, and support;Providing advice for the tools and products used by the clients in order to drive higher product usage and spending.Collaborating with cross-functional global teams.Identifying trends, investigating, and solving problems that multiple SMB clients are facing.Responsible for reviewing the team's case queues and taking actions to maintain good customer service.Supporting and expanding the self-serve advertising base for clients in the online and digital advertising domains.Supporting new team joiners. Creating and participating in diverse pilot programs with other team members, to increase the quality and speed of the business processes.

County Dublin, Ireland

Managed the Catering Unit of a well-known bank in Dublin, collaborating with the FoH Team in offering our services;Incorporating Policies and Procedures;Maintaining Financial & Administrative Records;Actively Monitoring the Quality of Products and Services through internal Audits;Hiring, Training, and Monitoring Staff.

County Dublin, Ireland

Collaborating closely with the Unit Manager while assuming responsibilities of managing daily activities and supervising a team of 6.Delegating daily tasks effectively;Investigating and resolving customers' issues;Assisting with stock control and inventory.

County Dublin, Ireland

Working as a Barista and Cashier;Taking orders, running the register and interacting with customers;Restocking;Coffee Trained by Java Republic;

Dublin

- Doing the tasks from the job description, as taking orders, serving customers and giving any piece of information about the beverages and the menu;- Making different kinds of coffee;- Mixing drinks into different cocktails;- Cleaning bars and work areas;- Greeting customers and guide them to their table;- Taking and serving food and drink orders;- Giving information about the menu and current offers.

Județul Iași, România

Main duties :- Creating and promoting different events in social media and inviting people to them.- Managing and updating information and engaging with users on social media sites such as Twitter and Facebook.- Planning publicity strategies and campaigns.- Communication with the public in social media.- Writing and distributing press releases.- Liaising with colleagues and key spokespeople.- Collating and analysing media coverage.- Managing the PR aspect of a potential crisis situation.- Making market research.- Keeping a close eye on the competitors.

Județul Iași, România

Main duties:- Producing detailed proposals for events, for example : timelines, venues, suppliers, legal obligations, staffing and budgets.- Agreeing to, and managing a budget.- Identifying and securing speakers or special guests.- Selling sponsorship/stand/exhibition space to potential exhibitors/partners.- Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly.- Coordinating venue management, caterers, stand designers, contractors and equipment hire.- Organizing facilities for car parking, traffic control, security, first aid, hospitality and the media.- Arranging lodging, transportation and dining options to the guests, also handling special requests.- Organizing, managing and supervising the volunteers for the events.- Overseeing the dismantling and removal of the event and clearing the venue efficiently.- Offering post-event evaluation.

Județul Iași, România

- Doing the tasks from the job description, as taking orders, serving customers and giving any piece of information about the beverages, the menu or the future events.- Mixing drinks into different cocktails or shots.- Chatting with customers from different countries and cultures on different subjects when asked and when there was free time for talking.- Attempt to limit problems and liability related to customers excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated persons.- Ask customers who became loud and obnoxious to calm down and talk more quietly, or to leave.- Clean bars and work areas.- Supervise the work of bar staff and other bartenders.- Serve snacks or food items to customers seated at the bar.- Arrange bottles and glasses to make attractive displays

Iasi

- Promoting equality and diversity as part of the culture of the organisation.- Recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates.- Managing the members database.- Planning, and sometimes delivering, training - including inductions for new staff.- Sending notifications to every member about important matters.