- IT Project Manager & Technical Solutions Architect - understanding and developing custom solutions to fit customers with special requirements, as well as doing research and development on new and existing projects using Cloud storage, serverless systems, DevOps principles- Technical Support Manager - keeping a customer happiness centric approach by always making sure procedures are in place for escalations, documentation and trying to fix everything just once- SysAdmin Manager - in charge of a network of over 1000 CentOS-based Linux servers, spanning over 70 countries, where we strive to keep 99.99% availability and good security- Business relationship manager - maintaining and developing new relationships with hosting companies from all over the world (America, ANZ, APAC, EMEIA, etc)

- Multi level technical support via Kayako ticketing system and LiveChat- Managing customers via WHMCS- Deploying and administrating various distributions of Linux (CentOS, Ubuntu, Debian, etc)- Working with OpenVZ virtual servers, both at the hypervisor level and inside the container- Deploying and maintaining WHM/cPanel servers for webhosting customers

- Part of a global team in charge of maintaining hundreds of Linux based CentOS servers- In charge of purchasing new servers and maintaining provider relations- Primary liaison between the customer and our company, for technical related issues- Analyzing and clarifying customer technical inquiries- Recreating customer issues in a lab environment- Ensure customer feedback is properly channeled into Product Management and Research & Development, while being involved in both areas- Maintaining in-depth knowledge of our products- Create and publish solution documentation for our customers and our staff- Involved in the development and deployment of bash shell scripts for our Linux environments

∙ Set up and maintained the company network and CCTV system with cameras, computers and routers∙ Established biometric identification using a fingerprint recognizing networked device∙ Managing a small team of people on day-to-day operations∙ Handling all cash transactions, wages and shifts∙ Handling company books and necessary stock∙ Advertising, marketing and customer relations

∙ Maintained the company computers, CCTV system and network∙ Making payouts for customers at the cash desk∙ Managing a small team of people on day-to-day operations∙ Handling company books and necessary stock∙ Advertising, marketing and customer relations

∙ Set up server monitoring software Cacti and Nagios with web interfaces∙ General desktop support on-site and remotely using TeamViewer∙ E-Mail troubleshooting for Outlook & Thunderbird∙ Built network servers from scratch with Linux and Windows Server operating systems for the purpose of NAS, Backup and back-end applications∙ Configured and maintained VoIP systems using Asterisk∙ 1st & 2nd line support for incoming e-mails with troubleshooting problems

∙ Adjusted to an environment where working with money and people needs discipline andProfessionalism∙ Learned to deal Roulette, Blackjack, Poker 3/5 Cards, Texas Hold’Em Poker 3-5-7∙ Receive, verify, and record patrons cash wagers∙ Open and close cash floats and game floats

∙ Repaired Nokia, LG, Samsung, Sony Ericsson, Sharp, Motorola mobile phones∙ Off-site installments of computers, network, peripherals and software∙ Project management for custom computer builds and LANs∙ Maintained the company internal network complete with backup on a Debian Linux running server using rsync and Bacula

∙ Set up a new company based on webhosting, web design and IRC hosting∙ Configured from scratch servers based on Debian and FreeBSD∙ Prepared web hosting servers with cPanel and WHMCS or Webmin∙ Built a customer base from 0 to over 500 customers∙ Designing websites from scratch using Dreamweaver with PHP and HTML and doing SEO∙ Installed Shoutcast Server, IRCd, eggdrop, psyBNC, IPsec and other software based on customer needs∙ Project management for custom server builds and web sites ∙ 1st & 2nd line support for the helpdesk system based on tickets and e-mails∙ Advertising and Marketing including writing copy for the websites

∙ Opened a computer shop based on selling and troubleshooting computers and network related devices∙ Handled a lot of projects for custom computer builds and LANs∙ Off-site installments of computers, network, peripherals and software∙ Established a relationship with suppliers for parts and peripherals∙ Maintained the company books and stock

∙ 1st & 2nd line support for the helpdesk system based on tickets and e-mails∙ Installed and configured VPS servers based on Xen and Virtuozzo technology∙ Installed and configured Shoutcast servers for radio, IRCd servers for chat and other software based on customer needs