Team Leader, Second Level Of Support Major Accounts Internet And Data And Team Leader, Cops Applicat
Ploiesti, Romania
As a Second Level of Support Team Leader I coordinated a team of up to 20 dedicated data specialists and had to make sure that both individual and departmental objectives were reached every month.I was the first level of escalation and coordinated the deployment of various practices and projects in the Customer Relations Department and inside the team.I constantly monitored and evaluated my team's performance, on a daily and monthly basis, making sure that my team is able to perform at its best and provides for its needs, whatever these may be: information, equipment, counselling or support during maximum load periods of time.I supervised and actively participated in the recruitment process of new team members. As a COPS Application Support Team Leader I coordinated a small team of internal software developers (up to 4 members) that developed and maintained numerous in-house applications at the request of various departments and functions in Customer Operations.