Claudius W. Smith, M.Sc. Email and Phone Number
Claudius W. Smith, M.Sc. work email
- Valid
- Valid
Claudius W. Smith, M.Sc. personal email
I am a senior level technology manager with a 20+ years experience. One of the most important and difficult lessons I've learned during this time is how to create a high-quality working atmosphere for the group of employees I supervise. This area is where I excel most as manager. I love to get results—whether it's hiring, training, or designing incentive programs for employees. If I am organizing and focusing a group of people, I am not only doing what comes naturally to me, I am also doing what I most enjoy.I bring proven leadership and hands-on experience in global IT resource management. I’m a passionate leader with experience in creating teams and organizations to solve business problems."Opportunities are usually disguised as hard work, so most people don't recognize them." -Ann LandersMy core competencies in IT includes:• Service Management• Service Delivery Management• Service Level Management• Business Relationship Management• Resource Management• Service Desk Management (on & off shore)• Infrastructure Support (Data Center, Connectivity Services, Secured & Remote Access)• End-User Support (Desktop, Laptop & Application)• Vendor & Partner Management• Staff & Organization Development• Mobile Devices• Communications• Information & Access Management• Disaster Recovery Planning• Strategic Planning• Cost Center Budget ManagementPlease contact me at claudius.smith1@verizon.net
Neiman Marcus
View- Website:
- neimanmarcus.com
- Employees:
- 24
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Is Consultant, Service Delivery Leader, Service Desk And UamNeiman MarcusLewisville, Tx, Us
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Is Consultant, Service Delivery Leader, Service Desk & UamNeiman Marcus Oct 2016 - PresentIrving -
(Legacy Rovi) Service Delivery ManagerTivo Jun 2015 - Oct 2016Plano, TexasResponsible for the Management of Service Desk & Client Services vendor, Taos, with the objective of improving End User satisfaction. IT Operation owner for End User Computing. Member of Service Now program steering committee. Process owner for Incident, Request, Service Catalog & Service Desk modules -
Director Of ItA Distinguished Director Of Information Technology May 2014 - Jun 2015Highland Village, TxProven leader with hands-on experience in global IT resource management, staff and organization development, Infrastructure and End-User Support, Business Associate Relationship management as well as day-to-day IT operations and communications. I ensured successfully planning and roll-out of local and regional infrastructure and application project deployments in North & Latin America. Maintained exceptional levels of customer service and business associate satisfaction for all IT services in my area of responsibility.
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Director It Service DeliveryAtos May 2013 - May 2014Irving, TxAssigned to Nokia Siemens Networks, Regional Service Manager North & Latin America. Responsible for Work Place, Network, Data Center, Video and Virtual Meeting Services for the Americas Region.• Kept effective continuous communication channels and a good relationship with key service delivery management from our service partners such as Hewlett Packard, IBM, Broadsoft & Xerox to leverage better response and turn around times to minimize down time.• Maintained Service Level agreement targets above 98% for LAT & above 99% for NAM.• Maintained a good relationship with key senior level business management ensuring that our IT service portfolio was in a close match with the service needs of NSN businesses. -
Senior It Engagement ManagerNokia Siemens Networks Apr 2008 - May 2013Irving, TxBusiness Liaison Manager & Engagement Manager responsible for IT Support interface between NSNbusiness & NSN Information Technology group Eastern Region US.• Led successful deployment of NAM & LAT application readiness, consolidation and ramp down project(Nokia Networks & Siemens Network business transition to NSN).• Kept IT services delivery satisfaction rating to NSN R&D in Irving at a high level with minimal serviceescalation and 99.9% service availability.• Successfully initiated, deployed and maintained NSN NAM IT Communications strategy & ITips. -
Head Of Area It Solution Management AmericasNokia Oct 2003 - Apr 2008Irving, TxHeaded Relationship Management group for North & Latin America.• Led demand management and solution service deliveries for Management Services & Businessrelationship management in Americas.• Direct line manager to 6 sub-area senior IT managers with a staff of 51 more IT personnel.Successfully maintained IT SLAs delivery targets above 98% for all management services in NAM &LAT.• Maintained a close relationship with senior level Nokia business management proactively ensuringservice Satisfaction for Management Services were kept at the highest level globally.• Improved management services associate satisfaction rating to #2 globally.
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Sub Area It Manager Latin AmericaNokia Jan 1999 - Oct 2003Rio De Janeiro Area, BrazilResponsible for the successful consolidation of country level IT teams in 9 Latin American countries into one functional regional LAT organization. (Argentina, Bolivia, Brazil, Colombia, Chile, Ecuador, Mexico, Peru & Venezuela) • Reduced IT support and operating cost for Latin America by 18% ($47M to $39M) by eliminating redundancy and consolidating services.• Managed 58 Employees that included IT Managers, Network Engineers, Technical Support staff in 9 countries in Latin America and IT Support operations for Nokia Manufacturing in Reynosa, Mexico and Manaus, Brazil.• Among my accomplishments were the successful deployment project for IT services to16 Nokia project offices in 8 Brazilian cities during the critical deployment stage of a multimillion dollar service contract between Nokia Network and a Regional Mobile Service provider, Telemar (Oi).• Improved user satisfaction of IT services in Brazil, Argentina, Mexico and Venezuela to top of list globally.
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Eastern Region End User Services (Eus) ManagerNokia Feb 1997 - Jan 1999Tampa/St. Petersburg, Florida AreaFirst responsibility was to consolidate all site based IT support teams in Eastern Sub Region of US and Canada into one Sub regional organization.• Line Manager to 21 IT professionals in Easter Sub region US & Canada.• Responsible for Support to US Regional Sales group & Burlington, Massachusetts R&D.• Maintained top level IT service satisfaction rating for Tampa, New York, Atlanta, Melbourne and improved IT service satisfaction for Burlington MA R&D facility to top 15 globally.
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Senior It EngineerNokia Apr 1996 - Feb 1997Tampa/St. Petersburg, Florida AreaLine Manager to Tampa IT resources (OSS & Computing).• Responsible for support to Nokia Sales Organization and Customer Service call center based in Tampa.• Ensured successful deployment of Siebel (Knowledge base) & Apropos (IVR interface) for Nokia call center• Managed a group of 8 Network Engineers & IT support personnel (Desktop, Laptop and Application).• Improved end user satisfaction in IT Services for Tampa site to #1 globally.
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Network EngineerNokia May 1995 - Apr 1996Melbourne, Florida AreaOn Site support for Nokia Mobile Phones After Marketing Services and Server Room Infrastructure and Data System Engineer.- responsible for support to all Nokia Mobile Phone repair station terminals & repair terminal hardware and application updates - IT On Site Support to office personnel including Marketing and Sales department- Responsible for Server Room systems availability, updates & maintenance
Claudius W. Smith, M.Sc. Skills
Claudius W. Smith, M.Sc. Education Details
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Computer Engineering -
Computer Engineering
Frequently Asked Questions about Claudius W. Smith, M.Sc.
What company does Claudius W. Smith, M.Sc. work for?
Claudius W. Smith, M.Sc. works for Neiman Marcus
What is Claudius W. Smith, M.Sc.'s role at the current company?
Claudius W. Smith, M.Sc.'s current role is IS Consultant, Service Delivery Leader, Service Desk and UAM.
What is Claudius W. Smith, M.Sc.'s email address?
Claudius W. Smith, M.Sc.'s email address is cl****@****zon.net
What schools did Claudius W. Smith, M.Sc. attend?
Claudius W. Smith, M.Sc. attended Florida Institute Of Technology, Florida Institute Of Technology.
What skills is Claudius W. Smith, M.Sc. known for?
Claudius W. Smith, M.Sc. has skills like Telecommunications, It Service Management, Service Delivery, Vendor Management, Integration, Virtual Teams, Mobile Devices, Software Project Management, Mobile Communications, Outsourcing, Itil, Service Management.
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