Claud Souza Email & Phone Number

Sachse, TX, US

Plano

Terminal Automation Specialist in an Weather, Fuel and Gas IndustryMain Activities:- Assist Fuel Terminals with G3 Guardian systems or equipment.- Setup and Maintain terminal server and PLC equipment.- Schedule and upgrade Terminal G3 Guardian systems when necessary.- Manage network equipment for the G3 Guardian.- Apply OS patches and upgrades on a regular.

Garland, TX

IT System Administrator in an Electrical Enclosures ManufacturerMain Activities:- Manage and maintain multiple Virtual Machine Hosts and Servers.- Setup and maintain Android, IOs with enterprise applications and accounts.- Install and configure software and hardware for Server and Workstations.- Manage network servers and technology tools.- Monitor.

Dallas/Fort Worth Area

Bilingual - Service Support Analyst for a multinational service management company.Main activities:- Managed a high-volume inbound telephone calls, web and email entries in Portuguese and English from AstraZeneca employee and log their issues in Remedy.- Assign tickets to the appropriate teams within AstraZeneca.- Able to gather precise information for.

Austin, Texas Area

Bilingual - Business Development Associate for a marketing solutions and services company.Main activities:- Managed a high-volume workload within deadline-driven environment. Resolving an average of 500 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).- Provided lead generation for MicroFocus.

Austin, Texas Area

Bilingual - Account and Technical Services Representative for a video game developer and publisher.Main activities:- Responded to customer inquiries and providing first contact resolution of customer issues via phone, chat, and email.- Performed account maintenance, data entry, and order processing functions.- Provided Technical support for Blizzard.

Dallas/Fort Worth Area

Bilingual - Specialist, BlackBerry Partner Technical Support for a smartphone, tablet manufacturer.Providing effective, efficient and professional support by troubleshooting customer issues, researching solutions.Main activities:- Participated on inbound priority-based queue to answer telephone-based inquiries (and some email, and chat).- Troubleshoot.

Dallas/Fort Worth Area

Bilingual - Network Technician for a VoIP company.Main activities:- Provisioned every VoIP equipment for the company such as Linksys ATAs and Cisco Routers.- Most support was given through remote interface to facilitate troubleshooting.- Provided on-site assistance for new customers being either home or small business.- Setup small home network for.

Dallas/Fort Worth Area

Bilingual - Customer Service Global Operations for a multinational technology company.Main activities:- Participated on an inbound priority-based queue to answer ordering and account-based inquiries.- Guided partners and first-time customers with Cisco Ordering system tool for placing and changing orders.- Provided customers with best hardware setup order.

Curitiba Area, Brazil

Graphical Designer for a timeclock manufacturer company.Main activities:- Brainstorming and mocking up design ideas.- Presenting ideas to clients.- Meeting with clients and adjusting designs to fit their needs or taste.- Using Adobe Photoshop and Corel Draw to execute designs.- Working with others, such as printers, other technicians, to complete the final.