Claudia Kroon Email & Phone Number

Online (Everywhere) | Locally In South-Holland, Netherlands

As a mommy mentor, I ensure that women can enjoy motherhood on THEIR TERMS. That they can be the mom THEY want to be. Not who I want them to be, or their partner, or their boss.What sounds simple, involves a variety of skills and services, because every woman and every situation is different.Some mothers just want a set of (mental) exercises that they can do to manage stressful situations. I have a set of those in my backpack that I freely share with moms. I also provide an… Show more As a mommy mentor, I ensure that women can enjoy motherhood on THEIR TERMS. That they can be the mom THEY want to be. Not who I want them to be, or their partner, or their boss.What sounds simple, involves a variety of skills and services, because every woman and every situation is different.Some mothers just want a set of (mental) exercises that they can do to manage stressful situations. I have a set of those in my backpack that I freely share with moms. I also provide an easy-to-work-with communication plan so that mothers can better understand and talk about their stress levels and mental load.Some moms need to make sense of what they are feeling. “Objectively, everything is fine” is a sentence I have heard countless times. I am here to provide clarity, as to why they might not feel fine. What exactly it is in their situation, in their support network, that makes being the mom they want to be, difficult.In that whole process, I take on different roles: advisor, coach, friend, cheerleader, but always with the same goal: to show my client that “I have been where you are, and you CAN get to where I am now”.I became a mom in 2016. Being an expat in the Netherlands I have experienced first hand what it means to work with a healthcare and support system that is different from what you know. Having had a post-partum depression myself, I have worked on tools that help me manage stress and experience joy together with psychologists and other healthcare professionals. Show less

Delft, South Holland, Netherlands

Making your day better in one phone conversation: that’s my job. As a technical product specialist I answer questions about our software from application managers.From solving small functional questions to researching more complex technical issues: no question is left unanswered.Need a sounding board for implementing a new process in TOPdesk? No worries, I will listen patiently and ask the right questions to find the solution that you need.

As a mentor to new colleagues, I aim to provide a warm welcome and I make sure that they feel comfortable in their new role.As someone who "has been there before", I help my mentees think about their professional and personal development in the company. I use my career steps as an example of a growth path when working with new colleagues.I help them to overcome obstacle in their day to day work and to figure out which strategies are most effective for them.

Delft, The Netherlands

I worked with a variety of customers to “implement” their service management process in our software. What that actually means is that I was trying to create a fit between a mostly standardized software and my customer’s reality. This taught me that the best results are created in collaboration with the client.Drawing from my previous experience both as an IT service desk agent and a hotel receptionist I was always looking to create a great service experience for anyone using our… Show more I worked with a variety of customers to “implement” their service management process in our software. What that actually means is that I was trying to create a fit between a mostly standardized software and my customer’s reality. This taught me that the best results are created in collaboration with the client.Drawing from my previous experience both as an IT service desk agent and a hotel receptionist I was always looking to create a great service experience for anyone using our software.One of the most rewarding things in this role was giving workshops to both customers and colleagues. I could draw on my training and teaching experience from my student days to deliver (sometimes custom-made) workshops that had a big impact in a short amount of time.As different projects required different approaches, I was continuously learning more about my field and by diving into Service Design Thinking I learned new skills and theories that helped me to create better workshops for my customers. Show less

Working for the internal servicedesk at OGD, I joined a team that supported mostly schools and educational institutions with their ICT questions.In this position I learned to quickly analyze a client's situation to see if a standardized solution could be applied to the question at hand.

Delft Area, Netherlands

In this position I worked with colleagues from various backgrounds and different levels of IT knowledge. When I was no longer "the new colleague", I enjoyed mentoring new colleagues who joined the helpdesk after me to learn about the different aspects of the job.I enjoyed bonding with regular callers and being able to solve their problems with patience and knowledge.

Zoetermeer, Netherlands

While working on my master thesis, I worked closely with employees of KPN Consulting to use their network of schools to find participants for my research.Moreover, I worked on an internal project on portfolio management.

Amsterdam Area, Netherlands

I was working in a small team of 5 people responsible for the German market. I started out writing blog posts for the Springest blog and to promote Springest on other blogs. Moreover, I wrote various pieces of copy for the website and translated several documents from Dutch and English to German.

Berlin Area, Germany

Working in a team of 5 people my duties included setting up and maintaining the breakfast buffet and clearing tables. I was also responsible for working with new employees and trainees to teach them the routines of the department. Moreover, I attended to the bar and would answer guest requests and support the reception in peak times.

• Liasing with international guests and coordinating the stays of VIP guests• Coordinating the stay of VIP groups from arrival to farewell• Assisting the Front Office Manager with administrative tasks (setting up SOPs, complaint letter reply)• Supervising the daily operations of the Sofitel Club Lounge• Developing and giving trainings to Club Lounge employees

• Supervising first and second year students and aiding to fulfil their individual training needs• Ensuring the safety and well being of guests and students during the night; night auditing• Research on how to improve guest satisfaction

• Positioned as Concierge carrying out tasks that include guest relations, creating information material for German speaking guests, planning and organising day tours as well as bell services• Positioned as Room Attendant conducting duties that include cleaning and inspecting of rooms and public areas

Master Of Science (Msc), Business Information Management, 7.9

Activities and Societies: UNICEF STU Rotterdam Master Thesis: What Do Students Want to Learn from their Mobile Phones? A study.

B.A. Equivalent, International Business Admnistration, 8.2

I attended the pre-master program at Erasmus University. This program prepares students with a background in applied sciences.

Bachelor Of Business Administration, Hotel Management

Activities and Societies: Senti Questo Bachelor Thesis: How can Máxima Medisch Centrum deliver a consistent hospitality experience in its.