Cláudia Machado Email & Phone Number

Porto E Região

-Lead, manage & coach the MyHR (ServiceNow) team regarding HR demand management & roadmap and platform governance, in close alignment with IT;-Setup and manage the platform roadmap, ensure transparency and buy-in of key stakeholders within HR & IT and ensure the alignment with the organization's goals and objectives;-Coordinate, moderate and drive decision making with regards to MyHR demand management;-Owner of the MyHR platform (ServiceNow) together with the IT platform owner and responsible for developing, managing, and maintaining the platform including overseeing the technical aspects and user experience;-Act as Epic owner for a customer journey from initiation to successful and timely implementation;-Steer HR requirements- and process design discussions and translating the HR business requirements into technical requirements;-Ensure successful deployment of new platform features and support change management by promote effective platform usage to the platform customers;-Responsible for the coordination of MyHR feedback handling from customers, identify opportunities for improvement and implement enhancements to the platform to optimize its functionality and user experience.

Portugal

- Leading a team of consultants;- Organising follow-up meetings between the project team and the stakeholders, reviewing the status of the project and promoting a continuous process improvement;-Monitoring project progress, identifying and resolving potential risks and mitigations;-Training and mentoring team members on agile practices, helping them achieve high levels of performance and collaboration;- Business development activities to attract customers, identify their needs and provide customized solutions;-Managing strategic projects as market studies, employee satisfaction surveys, salary benchmarks, talent assessments and headhunting processes;-DE&I Project Leader planning and organising projects and events to promote a culture of diversity and inclusion, guarantee gender equality and inclusive recruitment;- Representing Portugal in the EMEA DE&I Committee implementing locally Group’s strategy.

Lisboa E Região, Portugal

- Leading and supporting the team in adopting agile practices and using project management tools effectively;- Conducting agile assessments with the development team and the customers, providing personalised feedback to drive continuous improvement;- Driving successful project delivery through an agile, customer value-focused approach;- Managing recruitment & selection process (from junior to top management positions) within Healthcare, Pharmaceutical Industry, Hospitality, Media & Marketing Services; - Commercial activities with key & target clients to understand their needs and implement successful solutions.

- Managing candidates for international assignments; - Recruitment & selection of health professionals; - Organization & execution of healthcare events; - Social media platforms management; - Client Management; - Business development meetings and fostering international partnerships.

- Individual appointments with adolescents and adults' patients in Private Clinic for 5 years;- Teaching social disciplines, giving professional advice to teachers and individual appointments to students at Colégio Académico in Lisboa for 2 years;- Providing psychological support to hospitalized patients and their families at Hospital Santa Maria in Lisboa for 2 years.

Lisboa E Região, Portugal

- Managing traineeships with Institutions; - Recruitment process for new employees and trainees; - Executing weekly internal communication; - Managing induction programs; - Organize and execute brand activation events with employees;- Administrative support (salary process, holiday submissions, medical processes, HR monthly reports to the Managing Director).

Leadership Program

Executive Master In Human Resources Management

Master