Claus E. Email & Phone Number

Copenhagen, DK

Copenhagen, Capital Region, Denmark

Customer Care: Responsible for leading the customer care function to ensure high-quality service and support across all customer interactions. Developed and implemented strategies focused on improving response times, satisfaction rates, and resolution effectiveness. This role included overseeing customer support teams, training staff in service excellence.

Region Sjælland, Danmark

• Responsible for leading and optimizing operational activities within the company, focusing on efficiency, growth, and sustainable results. With a holistic approach to operations, I have worked closely with the.
• Strategic Operations Management: Development and implementation of operational strategies that support the company’s long-term goals.
• Process Optimization: Introduction of lean principles and automation solutions, resulting in improved efficiency, reduced costs, and increased productivity.
• Leadership of Cross-functional Teams: Led large teams, ensuring that employees at all levels understand and work towards the company’s goals. My leadership style is based on motivation, development, and strong.
• Budget Management and Resource Optimization: Responsible for ensuring operational budgets are adhered to.
• Results-oriented Decision Making: Ability to make data- and result-driven decisions in high-pressure situations.

Copenhagen

Focus on startup of the on-trade department in Denmark and supporting the danish On trade team. Improving the strategic plan for on trade and route to market. Build up the wholesaler strategi with focus on external support from top 3 relevant wholesalers in beverage market in DK.- Introducing AB InBev to relevant Key Account outlets- Finalized first Key.

Copenhagen

Overall Responsibility for the Commercial Department in Denmark (P&L):Held full Profit & Loss responsibility for Denmark's commercial department, with a primary focus on driving growth through innovative client solutions and new business acquisition. Tasked with building a new commercial and sales department tailored to the Danish market while establishing.

Faxe

Overall responsible for all the Events and Operational management in DenmarkRestructuring of the event department- Implementation of new strategy and customer classification with a focus on sales, visibility and brand awareness.- Focus on diversity in product portfolio and segment focus.- Educational program for internal and external staff (sale staff).

Support the management team and finansiel stakeholders.Rethink street food univers with focus on internal cooperation

Copenhagen Area, Denmark

Overall responsible for the On trade/ HoReCa Denmark. (sales, marketing, operation)Restructuring On trade department in Denmark- Reorganisation of the sales force in office and in field.- Development of new sales structure and route to market. - Build up Wholesaler and distribution partner strategy.- Outlet increase and follow the mission to be the no. 1.

Copenhagen Area, Denmark

• Restructuring BAT's HoReCa department in Denmark- Implementation of new customer strategy and customer classification with a focus on increased sales, visibility and contact with BAT's strategically important.
• 1 manager, 6 consultants and up to 1.000 seasonal employees including 20-25 managersMember of the management team

Copenhagen Area, Denmark

Building the events department and change of sales strategy- Development and implementation of new event strategy with a focus on visibility of BAT's products and thus increased product availability- Increased focus on TOP 40 events and festivals in Denmark- Focus on network and key partners in the HoReCa industryResults:- 25% revenue growth in 2010 and.

Copenhagen Area, Denmark

For for venues, events & festivals in Denmark- Negotiation of Key Account contracts- Responsible for operations at top festivals and events- Budget- Strategy planning- Staff responsible- Sponsorship

Copenhagen Area, Denmark

- For Philip Morris and BAT- Operational planning- Staff responsible (1000) 5-10 direct reports- Sales optimization + 300%- Hospitality for Key Accounts

Frederiksberg

Development and implementation of sales and service concept for the entire organization- Price optimization of products to create the highest possible earnings- Increased focus on service quality at the destinations and ensuring high service- Quality security of destination including hotels, transport, etc.Results:- More than 40% improvement in the overall.

Frederiksberg, Denmark

• Developed and implemented quality concept to Atlantis Rejser destinations- Renewal of sales and service strategy for all destinations- Ensuring sales and service training of foreign personnel- Establishing emergency.
• 1 in DK, 4 managers abroad

Copenhagen Area, Denmark

Restructuring of HoReCa outlets with negative growth for future sales- Development of new concept in HoReCa and F&B- Consultancy for HoReCa- Operation of own restaurants/bars/clubs- Business Brokerage in restaurant sales- Process optimization of concepts and designResults:- Restructuring of 6 dilapidated HoReCa outlets- Sale of +8 HoReCa outlets after they.

Restructuring of sales and service concept of destinations- Focus on "real and personal" service at the destination. Service Optimization by having service where it is essential and where guests did not expect it, without using additional staff- Improving tour leader training on excursions etc- Informative briefings (welcome meetings) which ensured the.

Copenhagen Area, Denmark

- Seafright educated- Responsible for large international client- Shipping assistent

Bestyrelses Uddannelsen, Board Education

Virksomhedsstrategi Og Forretningsudvikling, 10

Digital Marketing, 10

Hd, Diploma Graduate In Business Administration

Activities and Societies: HD

Emneagram 1 2 3

Forwarder, Shipping Education

Hhx, Hhx

Hd, Marketing

Activities and Societies: HD 2