Claus E. Email & Phone Number

Copenhagen, Dk

Copenhagen, Capital Region, Denmark

Customer Care: Responsible for leading the customer care function to ensure high-quality service and support across all customer interactions. Developed and implemented strategies focused on improving response times, satisfaction rates, and resolution effectiveness. This role included overseeing customer support teams, training staff in service excellence, and utilizing feedback to continuously improve processes and customer relations. Prioritized empathy and efficiency in handling inquiries, fostering a supportive and positive experience for all customers.Group B2B Project Lead and Sales Lead in Denmark: Led B2B initiatives across the organization, focusing on cross-functional collaboration to deliver seamless project execution. Responsible for driving B2B project strategy, managing timelines, and aligning stakeholders on project goals. Leveraged market insights to ensure B2B projects support growth and scalability and worked closely with the sales and product teams to meet client and market needs.Partnerships Lead: Responsible for establishing, nurturing, and managing key partnerships that drive mutual growth and long-term value. Developed partnership strategies that align with business objectives, ensuring both operational efficiency and strategic advantage.

Region Sjælland, Danmark

Responsible for leading and optimizing operational activities within the company, focusing on efficiency, growth, and sustainable results. With a holistic approach to operations, I have worked closely with the management team and ownership groups to ensure that the company’s strategic goals are achieved.Key Areas: • Strategic Operations Management: Development and implementation of operational strategies that support the company’s long-term goals. • Process Optimization: Introduction of lean principles and automation solutions, resulting in improved efficiency, reduced costs, and increased productivity. • Leadership of Cross-functional Teams: Led large teams, ensuring that employees at all levels understand and work towards the company’s goals. My leadership style is based on motivation, development, and strong communication. • Budget Management and Resource Optimization: Responsible for ensuring operational budgets are adhered to. • Results-oriented Decision Making: Ability to make data- and result-driven decisions in high-pressure situations. • Change Management: Successfully implemented extensive changes in business operations, including restructuring and introducing new technologies to ensure market competitiveness. • Facility Management

Copenhagen

Focus on startup of the on-trade department in Denmark and supporting the danish On trade team. Improving the strategic plan for on trade and route to market. Build up the wholesaler strategi with focus on external support from top 3 relevant wholesalers in beverage market in DK.- Introducing AB InBev to relevant Key Account outlets- Finalized first Key Account contractReporting the Nordic GM and Danish CM

Copenhagen

Overall Responsibility for the Commercial Department in Denmark (P&L):Held full Profit & Loss responsibility for Denmark's commercial department, with a primary focus on driving growth through innovative client solutions and new business acquisition. Tasked with building a new commercial and sales department tailored to the Danish market while establishing a scalable B2B marketing strategy across Scandinavia.Key Focus Areas:Growth through Client Solutions & New Business: Developed and implemented strategies to expand revenue by introducing tailored solutions that address client needs and drive long-term partnerships. Built processes to identify and capture new business opportunities, leveraging market insights and competitive analysis.Building & Leading Commercial Teams: Established and led the B2B marketing team, sales team, and Key Account Managers, ensuring alignment with business goals. Developed talent acquisition and training programs, nurturing a high-performance culture that is client-focused and results-driven.Management Team Member: Collaborated with the executive team to set strategic direction, align departmental objectives with company-wide goals, and ensure consistent growth and profitability. Contributed to key decisions and cross-functional initiatives that drive company performance and market positioning.

Faxe

Overall responsible for all the Events and Operational management in DenmarkRestructuring of the event department- Implementation of new strategy and customer classification with a focus on sales, visibility and brand awareness.- Focus on diversity in product portfolio and segment focus.- Educational program for internal and external staff (sale staff)- Improving cost structure by optimizing the delivery of third party services and the negotiation of new and better contracts and build up in house event team.Results:- Growth revenue in the strategically important customers in 2017.- New strategy rollout winter 2017/2018 - New activation plan/strategy in Denmark- Build up activation team with new strategy and mission/vision.Responsible areas:- Events Denmark with a focus on sales and marketing for HoReCa.- Technical staff, Event staff, Sales staff (30 FT) and activation staff (+150)- On Trade Top Key accounts (chains)- Event sponsorships (Smukfest, Musik I lejet etc.)- P&LMember of the management team

Support the management team and finansiel stakeholders.Rethink street food univers with focus on internal cooperation

Copenhagen Area, Denmark

Overall responsible for the On trade/ HoReCa Denmark. (sales, marketing, operation)Restructuring On trade department in Denmark- Reorganisation of the sales force in office and in field.- Development of new sales structure and route to market. - Build up Wholesaler and distribution partner strategy.- Outlet increase and follow the mission to be the no. 1 trusted business partner.- Improve cost structure by optimizing the delivery of third party services and negotiating new and better FMCG contractsResults:- +300% growth in turnover in the strategically most important customers from 2014 to 2016- +400% growth in turnover of Events from 2014 to 2016- Change to No. 1 Energy drink in On trade in 2 years- Total unit costs reduced by +20% in 2015Responsibilities:- Wholesaler and distribution- Field sales management- On Trade Denmark incl. Sales and Marketing for HoReCa, festivals and events- Strategist sales and marketing development and innovation, budget responsibility, P&L, - Commercial sponsorships agreementsStaff Responsibility:+ 20Member of the management team

Copenhagen Area, Denmark

Restructuring BAT's HoReCa department in Denmark- Implementation of new customer strategy and customer classification with a focus on increased sales, visibility and contact with BAT's strategically important customers- Reorganisation of the sales force focused on the four main cities of BAT Denmark- Development of new sales structure that provides increased visibility for BAT to Danish events. - The number of outlets has increased and staffing is utilized more efficiently- Improve cost structure by optimizing the delivery of third party services and negotiating new and better FMCG contractsResults:- 48% growth in turnover in the strategically most important customers in 2012- 120% growth in turnover of Events- Achieved market share of the top 100 customers from 34% to 70% in 2012- Total unit costs reduced by 18% in 2012Responsibilities:- HoReCa Denmark with focus on sales and marketing for HoReCa, Danish festivals and events- Member of the "New Global Strategy" group that develops BAT's global HoReCa strategy- Strategist sales and marketing development and innovation, budget responsibility, CRM, contract negotiations, sponsorship and logistics optimization- Field sales managementStaff Responsibility:• 1 manager, 6 consultants and up to 1.000 seasonal employees including 20-25 managersMember of the management team

Copenhagen Area, Denmark

Building the events department and change of sales strategy- Development and implementation of new event strategy with a focus on visibility of BAT's products and thus increased product availability- Increased focus on TOP 40 events and festivals in Denmark- Focus on network and key partners in the HoReCa industryResults:- 25% revenue growth in 2010 and 34% in 2011 of BAT's products at Roskilde Festival- Sales Record of Events 2011 with total revenue growth of 45%- Achieved market share of the top 40 events from 14% to over 85% by end of 2011Responsibilities:- Event and Festival HoReCa Denmark with focus on sales- Sales and sponsorship strategy- Event Budget- FMCG contract NegotiationStaff Responsibility:- 2 Event Coordinators and up to 800 seasonal employees including 15 managers

Copenhagen Area, Denmark

For for venues, events & festivals in Denmark- Negotiation of Key Account contracts- Responsible for operations at top festivals and events- Budget- Strategy planning- Staff responsible- Sponsorship

Copenhagen Area, Denmark

- For Philip Morris and BAT- Operational planning- Staff responsible (1000) 5-10 direct reports- Sales optimization + 300%- Hospitality for Key Accounts

Frederiksberg

Development and implementation of sales and service concept for the entire organization- Price optimization of products to create the highest possible earnings- Increased focus on service quality at the destinations and ensuring high service- Quality security of destination including hotels, transport, etc.Results:- More than 40% improvement in the overall service results in 1 year- Total costs reduced by 20% in Denmark and Sweden- Achieved a "Travel Award" for "best service"- Profit increased 30% year 1 at the destinations- Decrease in complaints of 75%Responsibilities:- Responsible for the overall operations in Denmark and Sweden.- Responsible for operation in destinations including sales, service, operations, F&B (own resorts) HR etc.- Negotiate contracts with airlines, hotels, etc.- Responsible for legal procedures- Management team responsibleStaff Responsibility:- Direct reference: 3 managers, 1 assistant- Indirect references: 80 people

Frederiksberg, Denmark

Developed and implemented quality concept to Atlantis Rejser destinations- Renewal of sales and service strategy for all destinations- Ensuring sales and service training of foreign personnel- Establishing emergency response plan for the organization- Developed and implemented F&B and quality concept to AR's cruise ships on the NileResults:- Service Results improved 20% in 4 months- Turnover increased by 13% in a nedafgående market- Strong crisis management by terrorist attacks in Egypt- 40% improvement in customer satisfaction on the Nile cruisesResponsibilities:- Responsible for quality, service and safety on travel destinations- Follow-up on quality, service, F&B and security in cooperation with Hilton, Marriott, etc. and carry out inspections- Emergency Responsible- Member of the top management teamStaff Responsibility:• 1 in DK, 4 managers abroad

Copenhagen Area, Denmark

Restructuring of HoReCa outlets with negative growth for future sales- Development of new concept in HoReCa and F&B- Consultancy for HoReCa- Operation of own restaurants/bars/clubs- Business Brokerage in restaurant sales- Process optimization of concepts and designResults:- Restructuring of 6 dilapidated HoReCa outlets- Sale of +8 HoReCa outlets after they are changed to positive growth in profitsResponsibilities:- Operator- Investment and Development of restaurants, bars, etc.. in Denmark- Purchase / sale and mortgagesStaff Responsibility:- 2 core and up to 200 part-time employees

Restructuring of sales and service concept of destinations- Focus on "real and personal" service at the destination. Service Optimization by having service where it is essential and where guests did not expect it, without using additional staff- Improving tour leader training on excursions etc- Informative briefings (welcome meetings) which ensured the guest was satisfied and confident with the quality and the tour leadersResults:- Created the historically best service result in Mallorca in 2001 and increased sales of approx. 25% during the same periodResponsibilities:- Responsible for the area or destination and daily operations, partners, etc.- Sales and service- Conference organizer- Airport manager and logistics responsible- Education Officer and coach in service- Contact Negotiation with local agents, hotels, etc.Staff Responsibility:- 2-4 managers and 25-100 tour leaders

Copenhagen Area, Denmark

- Seafright educated- Responsible for large international client- Shipping assistent

Bestyrelses Uddannelsen, Board Education

Virksomhedsstrategi Og Forretningsudvikling, 10

Digital Marketing, 10

Hd, Diploma Graduate In Business Administration

Activities and Societies: HD

Emneagram 1 2 3

Forwarder, Shipping Education

Hhx, Hhx

Hd, Marketing

Activities and Societies: HD 2