AC IntelliCom arbejder med drift af IT og IT infrastruktur, strategisk rådgivning, hosting (også cloud) og hardwaresalg.Jeg havde ansvar for egen kundeportefølje bestående af 25-30 kunder. I min tid som kundeansvarlig på disse kunder, er omsætningen øget. Primært har arbejdet bestået i at håndtere eksisterende kundeforhold, men en del af har også været at gå efter nye kunder. Jeg har i min ansættelsesperiode også fået nye kunder ind, som bidrager til den samlede omsætning.Jeg har under min ansættelse opnået stor produktviden indenfor IT, IT drift og infrastruktur.Under min ansættelse har jeg desuden båret ansvaret for virksomhedens kommunikation på de sociale medier.AC IntelliCom A/S er i dag opkøbt af IT Relation A/S og i forbindelse med sammenlægningen af begge organisationers sammenlægning og de stordriftsfordele, som opnås herved, kan salgsafdelingen i Aalborg klare sig med en ressource mindre, hvilket har medført min opsigelse – stilling genbesættes ikke.

In Social Chroma ApS we work with data collection. We have developed a data-mining platform, that helps our customers to achieve greater and more accurate knowledge about their followers on social media. My job as an Account Manager was primarily to sell the solution, which I did with great success. But my job was also support and advice the customer on the collected data, in order use it in their outgoing communication. And to research on which new functionalities should be added to our product, as ongoing development process, when it comes to functions, user interface and experience, customization and so on.

I managed 45 of the largest customer relations in Telenor, in the segment of Key and Public accounts. My responsibility was the day to day operations, sales, support and maintenance of the accounts- Account Management- Start up and implementation- Day to day operations- Task and project coordination related to the customer internally in Telenor- In house controlling of customer accounts - Contract negotiation with existing and new customers

Training and coaching of both new and existing employees in the danish customer service department of Telenor Denmark within the following areas: Product and CRM training, sales performance, performance and behavior in general, FTE-KPI training and knowledge. The training and education was conducted both in classes and one-to-one. One of my core-competence is communication and sales coaching.Support of the Team-leaders to ensure the FTE meet the performance target, to further develop the FTE, replacement of FTE or ultimately termination of employment. Optimization of Customer Service procedures and guidelines.

Handling inquiries from corporate customers and customer service in general. Introduction and training of new employees.

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Rekruttering af ledere og specialister indenfor alle brancher. Opgaven består i at identificere de rette kandidater, fra helt spæd opstart, til at kortlægge hvorvidt om kandidaten er den rette for den givne position. Herudover var jeg med i design og implementering af nyt CRM-system (Microsoft CRM 3.0) til virksomheden, samt undervisning og træning i brugen af systemet.

Studiejob. Ansvarlig for kasselinjens drift i den faste personales fravær.