Claus Thomas Email & Phone Number

Collaboration solutions and AV in general to danish customers. Build, engage, adopt and maintain the tools and solutions needed for Modern Work in the hybrid era. Working with Microsoft, Cisco, Logitech, HP Poly, Lenovo and other leaders in the Unified Communications business area.

Copenhagen, Capital Region, Denmark

Part of the Advanced Sales team with specialists providing solutions in areas like infrastructure, software, sustainability, services, networking and collaboration. Responsible for building the Pro AV business in Dustin Denmark together with a few colleagues, subcontractors and partners. Achievements:- Reaching new business targets.- Entering SKI 02.70. Starts offering AV solutions to the public sector.- Extending framework agreements with AV solutions to customers.- Opens new collab area: Virtual and Augmented Reality with key software partners.- New Service contracts for meeting rooms. - New Service contracts for VR devices.

Copenhagen, Capital Region, Denmark

In this position I've been part of the sales team, working closely with account managers to help them from early stage talks with customers, demonstrating products and solutions, elevating the conversation from specific boxes and features, to how are every user and employee going to interact with the technology. Raising a lot of questions like, how often are this going to be used, are the rooms or spaces properly outfitted, how will it get adopted in your org. and who will maintain it?Making sure to get all the right people in on the project, so that all necessary stakeholders understand their tasks and when to have each step finished. Working with IT admins about configuring their environment. Microsoft 365, Teams Admin Center, Intune, Networking with VLAN's, vendor cloud portals and more. Also advising on subjects like acoustics, lighting, air quality, space considerations, furniture and things that is part of how we experience our meeting. Highlighted achievements: • Growing the company's Poly business from no partnership and small volume to Platinum Partnership and becoming the largest Danish AV integrator. • Launching a Remote Management Service Agreement, making it possible to provide valuable insights and proactively solve issues as they arise. Higher availability and uptime to customers at a fixed monthly rate. • Becoming a Microsoft Meeting Room Partner. • Developing and strengthening partnerships. • Hosting in-person, online and mixed events about hybrid work themes along with partners. Direct impact on decision makers at hundreds of organizations throughout Denmark. • Video enabling meeting rooms and seeing 100% growth numbers YoY.Working with: Microsoft, Zoom, Google, Cisco, Pexip, Barco, Airtame, Crestron, Lenovo, Jabra, Logitech, Samsung, Sony, Shure, Sennheiser, Poly and more.

Copenhagen Area, Capital Region, Denmark

The same as above.

Responsible for:• Modernizing the complete AV solution being used by +200 users. • Implementing the HelpDesk system and driving the continuous development with Self Service tools and expanding the documentation collected in the IT knowledge base. • Coordinating the daily 1. and 2. level support. • Defining and meeting the Service Level Agreements.• Procurement of hardware and software. • Printer Management (HP), SafeCom Follow Me solution.• Documentation, Knowledge Base and SOP's. • End user training programs.• Coaching team members and helping students increase their skills. • Driving the modern workplace solution. Working with:• Microsoft Windows Server and Desktops• Vmware vSphere, Horizon View and Airwatch• Office 365 apps• A wide range of line-of-business apps• Designing new office spaces with IT installations• Supplier agreements• Financial plans, budgets and accounting for IT

Creating a better and safer work environment. Making sure everyone knows how to work ergonomically.Take part in designing new office spaces and remodeling existing.Bridging IT experience and services with HR and Facility initiatives.

Same as above.

IT projects for one particular customer, Pandora Jewelry. IT tasks concerning retail support and POS systems.Traveling. Cooperate with parties from several EU countries. Team startup. Vendor contact and service agreements.

1. and 2. level support consultant. +1000 users.HelpDesk and incident management.Microsoft platform. Automated setup and installation of computers and devices. AD users and computers management. Exchange ActiveSync and Mobile Device Management. AV & video conferencing support. Setting up new branch offices.

Copenhagen Area, Denmark

1. and 2. level support consultant. +3000 users.HelpDesk and incident management.Microsoft platform.Print management.Lotus Notes environment.User management. Mobile Device Management. Citrix environment. IP-telephones. Thin client deployment. Shifting workplaces. Setting up new branch offices.

Academy Profession (Ap), Business Administration And Management, General

It Support Technician, It

Occupational Health And Safety (Ohs)

Education record