Install, maintain, and repair AT&T wire systems in residential and commercial locationsDiagnose and troubleshoot customer service issues related to the installation of new services or existing servicesInstall and configure network equipment such as routers, switches, modems, and other hardware componentsPerform quality assurance tests on all installations and repairs to ensure proper functioning of the systemProvide technical support to customers regarding their AT&T wire systemsMaintain accurate records of all work performed, including time spent, materials used, and any additional information needed for billing purposesFollow safety protocols when working with hazardous materials and toolsEnsure that all wiring is installed according to local codes and regulationsMonitor and test signal strength and performance of the AT&T wire systemRespond to emergency calls from customers and provide prompt resolutionTrain and mentor junior technicians on best practices and proceduresKeep up-to-date with industry trends and technologies

Skilled professional with extensive experience in processing, distribution, and DEA compliance with regard to controlled substances for the global leader in pharmaceutical management, McKesson. Entrusted with responsibilities for class II narcotics processing and returns, requiring thorough understanding of DEA regulations , auditing all high security transactions with optimal attention to detail in numerical based government and client identifiers. Liaison for McKesson Medical Surgical and one of only three Computer Operations Support personnel nationwide to facilitate meeting their needs for narcotics and communicating with account representatives regarding high priority problems needing immediate resolution. My adherence to strictest guidelines, absolute efficiency in these roles, proven ability to prioritize, consistently meet deadlines, efficiently evaluate problems, and generate solutions has made me a key component in maintaining McKesson’s high standards.Experienced working with:* MS Office Suite* SAP* ACUMAX AS400* StreamServe* IBM i Access Client Solutions

Installing and servicing electronic gaming machines at various casino properties throughout California. My duties included troubleshooting and escalating software and hardware issues, installing game software and setting options via USB thumb drive, completing California gaming compliance documentation, theme conversions, jackpot verifications and gaming machine removals from properties. My position required consistent communication with business customers and IGT’s support center.

I performed software upgrades, theme conversions and new installs on progressive and non-progressive slot machines including IGT, Konami, Bally and Williams among others. Job responsibilities include installing locks, setup of player tracking, ram clear and optioning slot machine CPUs then verifying those options in compliance with California state gambling regulations.

Secure and protect company assets and maintaining a safe environment for guests. This included escorting guests with large sums of money to their vehicle while in contact with and observed by surveillance in addition to transporting table game gambling chips to and from the main cashiers bank.

* Monitor mainframe system, contact groups for applications, document escalation of mainframe issues * Create and update problem tickets for MVS system, generate and distribute operations status reports * Tape librarian: backup and conduct TSO, TMS, UNIX and MVS tape recovery and maintenance * Document silo power and recovery escalation, procedures, and failed order transmissions * Monitor mainframe system, ship and receive through Pitney Bowes metered mail equipment * Print and ship controlled substance reports to distribution centers * Restock warehouse, update inventory reports