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Clay Blanton Email & Phone Number
Director of Quality Engineering and Product Operations
at
Caribou
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✓ Verified May 2026
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Profile completeness 86%
Current company
Role
Director of Quality Engineering and Product Operations
Location
Kailua, Hawaii, United States
Who is Clay Blanton? Overview
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Quick answer
Clay Blanton is listed as Director of Quality Engineering and Product Operations at Caribou, based in Kailua, Hawaii, United States. AeroLeads shows a matched LinkedIn profile for Clay Blanton.
Clay Blanton previously worked as Senior Quality Engineering Consultant at Caribou and Professional development at Career Break. Clay Blanton holds Mis, Business, Computer Science from University Of Alabama.
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Email format at Caribou
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Caribou
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Profile bio
About Clay Blanton
An accomplished Technology and Business Leader with over 19 years of experience across a variety of industries and functions. Most recently, Clay built SQA (Software Quality Assurance) and QE (Quality Engineering) functions / teams from scratch at a company where they did not previously exist. A strategic leader who understands the value of long-term relationships with stakeholders and the need to influence in order to achieve desired quality outcomes. Extensive experience in Customer Care and Contact Center technologies and business operations.SKILLS: Building Teams - Strategic Planning | Team Building | Executive Influence | Organizational Development -Scaling Global TeamsBusiness Operations - Contract Negotiations | Vendor Relations | Budget Management & Forecasting | ROI Analysis | OKR Management, KPIs | Project / Program Management | BI - Executive Reporting / DashboardsProduct Quality - Software Quality Assurance | Quality Engineering / Test Automation | Software EngineeringOther - Customer Care Technology SME | Multi/Omni-Channel Self Service
Current workplace
Clay Blanton's current company
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10 roles
Clay Blanton work experience
A career timeline built from the work history available for this profile.
Director Of Quality Engineering And Product Operations
CurrentI am building an Engineering platform team to support three key quality pillars: Quality Engineering, Release Management, and Incident Management. Additional scope includes Product Operations, which focuses on implementing and supporting Caribou's Contact Center technology and tools.
Jul 2024 - Present
Senior Quality Engineering Consultant
Develop and execute a comprehensive quality engineering strategy
Jul 2023 - Jul 2024
Professional Development
Career Break
Sabbatical:> Refreshed technical skills (software development, e2e automated testing, etc.)> Developed new technical skills (AI Pair Programming for software development, AI Pair Programming for automated testing, etc.)> Deep dive into industry trends in Quality Engineering and Quality Assurance> Built an MVP for a React application that leverages.
Dec 2022 - Jul 2023
Global Head Of Software Quality Assurance
Strategic Planning/Program Delivery> Directed Airbnb’s QA/QE strategy from ideation to full operation. Led the implementation of end-to-end test automation across all product platforms, Web, Mobile Web, and Native. Managed a $28.5M budget that included a blend of contractors, managed vendors, and various tools and technologies to support a healthy SQA.
Sep 2020 - Dec 2022
Quality Assurance Manager
Hired as an FTE and formally became a manager. Scaled team from 10 to more than 100 resources spread across the globe. Expanded test coverage to include the majority of Airbnb "product" surface areas across each platform (Web, Moweb, and Native)
Apr 2016 - Sep 2020
Quality Assurance Lead
Joined Airbnb as a QA Lead to build out a small QA team to support a global Contact Center technology launch. Built out a team of ten that included a blend of FTEs, contractors, and vendor workers
Jan 2016 - Apr 2016
Program Manager
Led the program and delivery effort of a Customer Care Organization delivering support of a next-generation video product for a large Telecom.Executive Reporting/Operational Reviews> Developed executive dashboards, including program status and Key Performance Indicators (AHT, Call-In Rate, and First Call Resolution) and presented them to executive.
Jul 2014 - Jan 2016
Qa Lead (Technology Consultant)
Business Transformation Led and participated in the planning and execution of multiple testing phases of a large-scale Contact Center Technology (Cisco UCCE) transformation program with a focus on bringing the QA/testing phases on track to ensure a quality launch.Provided technical and operational subject matter expertise to the testing team executing.
Nov 2011 - Jul 2014
Consultant
Contact Center Application Support Lead / Software Engineer, Telecommunications – Honolulu, HI> Owned support and maintenance of the Genesys Contact Center applications and systems.IVR/CTI/Web Project Lead / Software Engineer, Telecommunications – Honolulu, HI> Led large-scale transition of IVR, CTI, and Web self-service applications from incumbent.
Jun 2004 - Aug 2011
1 education record
Clay Blanton education
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University Of Alabama
FAQ
Frequently asked questions about Clay Blanton
Quick answers generated from the profile data available on this page.
What company does Clay Blanton work for?
Clay Blanton works for Caribou.
What is Clay Blanton's role at Caribou?
Clay Blanton is listed as Director of Quality Engineering and Product Operations at Caribou.
Where is Clay Blanton based?
Clay Blanton is based in Kailua, Hawaii, United States while working with Caribou.
What companies has Clay Blanton worked for?
Clay Blanton has worked for Caribou, Career Break, Airbnb, Slalom Consulting, and Accenture.
How can I contact Clay Blanton?
You can use AeroLeads to view verified contact signals for Clay Blanton at Caribou, including work email, phone, and LinkedIn data when available.
What schools did Clay Blanton attend?
Clay Blanton holds Mis, Business, Computer Science from University Of Alabama.
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