Clay Carlson

Clay Carlson Email and Phone Number

Client Services and Operations Manager @ Minneapolis, MN, US
Minneapolis, MN, US
Clay Carlson's Location
Minneapolis, Minnesota, United States, United States
Clay Carlson's Contact Details

Clay Carlson personal email

n/a
About Clay Carlson

Consultative Sales Professional with experience in B2B and B2C Sales Methodologies, Client Services, Business Development and Key Account Management. My primary focus involves working directly with personnel and clients in a cross functional manner as well as putting thorough operational plans into practice. I am skilled at numerous development and implementation processes including process evaluation, strategic sales, market analysis, cost control and financial analysis as well as feasibility planning, project adherence, human capital support and continuous follow up to ensure viability of services. Additionally, I have experience in strategic planning, client support, implementing efficiency best practices, and various operational functions.

Clay Carlson's Current Company Details
DEKRA Audit

Dekra Audit

Client Services and Operations Manager
Minneapolis, MN, US
Clay Carlson Work Experience Details
  • Dekra Audit
    Client Services And Operations Manager
    Dekra Audit
    Minneapolis, Mn, Us
  • Dekra Audit
    Client Services & Operations Manager
    Dekra Audit Mar 2024 - Present
  • Dekra Audits
    Technical Account Support Specialist
    Dekra Audits Jan 2021 - Apr 2024
    • Manage quoting, scheduling, and servicing aspects of assigned Accounts.• Understand, define and document the client’s organization and culture, audit requirements and contractual agreements.• Assist Dir. of Operations in approving quote worksheets and handoff packages from Sales team noting any issues regarding technical issues or delivery requirements for clients.• Support key account team as needed for complex accounts, global reporting, and salesforce requirements. Act as a problem-solving resource for complex issues and questions regarding products and services.• Assist Client Services and Key Account teams to address any issues in regard to delivery of program requirements.• Assist with transition to Salesforce as scheduling tool• Develop & maintain client relationship including visits to clients, witness audits, scheduling client specific calls & other forms of communications.• Maintain a high level of customer service internally and externally.• Provide renewal quotations for services not currently automated under Umbrella system.• Liaise with other DEKRA Entities as required by accreditation and subsequent systems/processes required.• Respond to client’s questions related to scheduling and invoicing; address anynon-contractual issues. Assist in identification of future new business opportunities
  • Dekra Audits
    Account Executive
    Dekra Audits Nov 2019 - Jan 2021
    Minneapolis, Mn
    Working with Quality Professionals to help them achieve ISO Certification for their organizations Quality Management Systems.
  • Aqs Solutions, A Dekra Company
    Account Executive
    Aqs Solutions, A Dekra Company Jul 2018 - Nov 2019
    Coon Rapids, Minnesota
    At AQS Solutions, we provide ISO Training and support of organizational improvement and implementation of international management system standards:ISO 9001ISO 14001ISO 50001ISO 13485TS 16949ISO/TS 29001OHSAS 18001AS9100AS9110FSSC 22000PS PrepMy role at AQS Solutions is to help facilitate your training and certification needs. We are here to help you get results and help you figure out how to get to where you need to be. Whether you know what your path is or you are just starting out and are just not sure of what to do. Call us at 800-633-2588 ext 922 so we can discuss what services AQS Solutions, a Dekra Company, can provide for you. Thank you!
  • Kendall Howard
    Account Executive
    Kendall Howard Aug 2015 - Mar 2018
    Chisago City, Mn
    My position is accountable for managing relationships between Kendall Howard and the customers we serve. To work with management to target and develop new accounts and serve as a Customer Advocate within the organization to ensure we remain customer-centric in all that we do. Work with management to develop and implement specific strategic account growth plans, while maintaining a high standard of service to both our customers and the end user.
  • Street Fleet Courier
    Sales Executive
    Street Fleet Courier Aug 2014 - Aug 2015
    Greater Minneapolis-St. Paul Area
    Sales & Marketing, New Business Development, Account Management, SWOT Analysis
  • Meclabs
    Analyst, Research Partnerships
    Meclabs Apr 2012 - Aug 2014
    Arden Hills, Minnesota
    At MECLABS, we continuously make new discoveries, analyze methodologies, and test them to prove what really works. We develop and optimize websites, landing pages, email campaigns, teleprospecting campaigns, and channel-marketing efforts to ensure the highest return on investment. When global, Fortune 50 companies and emerging businesses want to make sure their marketing and lead-generation efforts are producing the highest revenues, they look to us first. So do thousands of marketers worldwide who are hungry for the real-time, real-world insight on how to be more effective.
  • Wells Fargo
    Personal Banker
    Wells Fargo Oct 2012 - Apr 2013
    Arden Hills, Mn
  • Town & Country Fence
    Sales Representative
    Town & Country Fence Apr 2012 - Oct 2012
    My position contributes to our overall company mission via my development and management of relationships between Kendall Howard and the customers we serve. I work with management to target and develop new accounts and serve as a Customer Advocate within the organization to ensure we remain customer-centric in all that we do. Working with senior management to develop and implement specific strategic account growth plans, while maintaining a high standard of service to both our customers and the end user.
  • Ado Products, Llc
    Western Regional Manager
    Ado Products, Llc Oct 2005 - Jan 2012
    Strategic Sales Planning, Creation of Business and Marketing Materials, Sales Process Training, High Level Analyses, Feasibility and Viability Plans, Client Cultivation and Retention Processes, Valuation and Competitive Intelligence Assessments, Project Management and Adherence, Human Capital Training Programs, Customer Needs Analyses, Prospecting.

Clay Carlson Skills

B2b Direct Sales Team Building Solution Selling Lead Generation Management Customer Service Sales Salesforce.com Business Development Marketing Strategic Planning Cross Functional Team Leadership Leadership Team Leadership Marketing Strategy Channel Partners Start Ups Account Management New Business Development Sales Management Saas Managed Services Change Management Business Planning Sales Process Sales Operations Cold Calling Microsoft Office Professional Services Project Management Cloud Computing Enterprise Software Customer Relationship Management Microsoft Word Microsoft Powerpoint Microsoft Excel Microsoft Outlook Iso 9001 Lead Auditor Strategic Partnerships Time Management Training Strategy Public Speaking Strategy Building Customer Contact

Clay Carlson Education Details

  • North Hennepin Technical College
    North Hennepin Technical College
    Banking

Frequently Asked Questions about Clay Carlson

What company does Clay Carlson work for?

Clay Carlson works for Dekra Audit

What is Clay Carlson's role at the current company?

Clay Carlson's current role is Client Services and Operations Manager.

What is Clay Carlson's email address?

Clay Carlson's email address is cc****@****cts.com

What schools did Clay Carlson attend?

Clay Carlson attended North Hennepin Technical College.

What are some of Clay Carlson's interests?

Clay Carlson has interest in Children, Economic Empowerment, Environment, Science And Technology, Arts And Culture, Health.

What skills is Clay Carlson known for?

Clay Carlson has skills like B2b, Direct Sales, Team Building, Solution Selling, Lead Generation, Management, Customer Service, Sales, Salesforce.com, Business Development, Marketing, Strategic Planning.

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