Clay Cunningham Email & Phone Number

You will find that I am a leader who has combined business acumen, a strong, boots-on-the-ground clinical expertise, and a solution-minded approach to revolutionize operations models, eliminate obstacles, and orchestrate profit-driving marketplace disruption. I have a wealth of experience forging strategic partnerships, steering multifunctional teams, fostering collaboration, and possess a service-focused delivery mindset in my leadership of clinical and administrative operations. ORGANIZATIONAL REDESIGN• Partnered with CEO/executive team in leading CMHC from 250 to 500 employees (100% growth).CHANGE LEADERSHIP• Accountable for converting CEO vision into an actionable Strategic Plan, engaging the leadership team to create business / clinical objectives made accessible to staff, clients, community partners, and public.• Led an organization in shifting from team-based clinical outcome assessments, to a single client-driven clinical outcome measurement, replacing varied methods used across teams to improve outcome assessment accuracy and client growth and progress (https://centerforclinicalexcellence.com/wp-content/uploads/2021/02/FIT-what-is-it-2020.pdf).RECRUITMENT, RETENTION AND COACHING / MENTORING• Spearheaded agency transition from traditional annual performance evaluations to a coaching approach (Catalytic Coaching), decoupling raises from performance and implementing set organization-wide annual raises to improve recruiting and retention.OPERATIONS MANAGEMENT AND TURNAROUND• Assisted in transforming use of data to be usable by all mid-level management and creating mid-level experts in data analytics, enabling the management team to integrate clinical, financial, and human resource related data. HEALTHCARE COMPLIANCE AND RISK MANAGEMENT• Created an agency-wide Corporate Compliance Program and conducted agency-wide Risk Management Plan. Earned healthcare compliance certification (first employee at CRC) while serving as Corporate Compliance Officer, revitalizing corporate compliance program to reduce risk through regular internal audits. I possess a certification in healthcare compliance.ACCREDITATION EXPERIENCE• I led a Center from decision-point to application and maintenance of achieving international accreditation (CARF), becoming the first CMHC in Colorado to undertake this accreditation, resulting in two 3-year accreditations since 2016.Feel free to reach me: claytonc2577@gmail.com