Clay Elliott Email and Phone Number

Manage the operations for Service Desk, Desktop support, and Server Infrastructure teams for Fort Bend County. Providing clear operational goals in accordance with ITIL standards and defined compliance agenda for HIPA and CJIS. Work closely with Commisioners Court and Elected officials to deliver IT solutions that fit the individual department requirements. Responsible for support of 50 locations, 2000 customers, 2 datacenters with 150 servers combined. Manage a team of seventeen technicians and two supervisors

Manage the operations for Service Desk, for Trader and Non-Trader support teams, software procurement and Audio Visual Support for the IST NAGP business. Manage BP incident cases by clearly identifying the root cause issue and resolution implemented. Providing clear operational goals in accordance with ITIL standards and defined compliance agenda. Effectively engage the business and IT leadership to ensure that operational requirements are met and effectively delivering silent running to the Trade Floor business.

Owner of a Promotional Advertising Company specializing in screen-printing and embroidery services. Handle sales, purchasing, inventory, production, art design, accounting and customer relations. Sales of $400,000 per year. Three contract employees with a variety of part-time staff used when required. Coordinate the daily production schedule of orders. • Developed a business for $0 to $300k annual sales volume.• Implemented a ticket tracking system for each order that follows the process from taking the order, to invoicing of the customer. It ensures where the order is in the production process, that all materials have been ordered and received, that the correct design and color scheme is implemented, and that exact quantity and sizes are used. • Developed several vendor relationships that have garnered preferred pricing structures on materials and lines of credit that have been established.

Associate Director for desktop software and hardware support team. Team supported 600 traders and support staff for the Houston area office. Implemented asset control standards, deployment and retirement of infrastructure assets, and service level agreements for the organization. Main point of contact for all technical troubleshooting, problem resolutions, and customer relation issues. Coordinated the asset sale and\or removal of the infrastructure assets when Houston office was transferred.

Manager of the Desktop Hardware Services Team. Managed a team of 33 responsible for running all of the PC hardware functions of Enron Corp on a single platform of Windows 2000 on the front-end and backend. Responsibilities include coordinating the daily activity of assigning hardware installations, PC reimages, support operations, printer support, shipping and receiving, and asset control. Responsible for supporting 9000 customers and 12,500 assets. Main equipment used Compaq – Desktop, Laptop, Monitors, IBM – Laptops, Monitors, HP – Printers, Scanners, NEC – Monitors. Implementation of SAP Inventory control and receiving software that helped keep track of $4-5 million per month in equipment receipts and over 2000 items on the purchasing catalog. Items responsible for receiving and tracking include PC desktop, Networking, SUN Server, and Compaq Server. Implemented Service Level Agreements across the organizations detailing deployment times and ticket response times. Tracked $1.3 million dollars per month in desktop deployments. Implemented Compaq and IBM self-maintainer programs, enabling Enron to get reimbursements for all equipment repaired internally at a average reimbursement of $2000 per month. Responsible for new technologies and monitoring our current roadmap for any changes that would have to implemented in the environment. Main point of contact for all technical troubleshooting, problem resolutions, and customer relation’s issues.