Clay Granke Email & Phone Number

Port Huron, Michigan, United States

• Oversee and provide technical support for a team of civil engineers and administrators at the Road Commission, ensuring reliable network performance and user access management through Active Directory.• Deliver on-site and remote technical support to the Marine City District Court House, including management of courtroom technology and administrative systems, leveraging Active Directory to maintain secure, controlled access.• Provide technical assistance to the St. Clair County Sheriff’s Department, covering 911 dispatch, police cruisers, booking/assessment processes, and day/night watch systems, with emphasis on connectivity, user management, and real-time troubleshooting.• Utilize Citrix for virtual deployment in a VDI environment, managing virtual desktops to streamline remote work and secure access for county employees, enhancing flexibility across various departments.• Maintain strict data confidentiality practices while working with sensitive county information, adhering to security protocols and data protection regulations across all departments.

Saginaw, Michigan, United States

• Formulated strategies for training and development of all crew members to reach daily FBPP (food beverage per patron) goals more efficiently.• Collaborated with other members of management to execute ideas of engaging with crew members to reach company metrics.• Provided leadership to new and current crew members to ensure a healthy and positive work environment.• Promoted from crew member to an operations manager after showing a pattern helping train new employees on how to use POS systems as well as assisting as needed to maintain speed, efficiency, and friendliness.

Michigan, United States

Worked between two different locations, Port Huron and Saginaw, both located in Michigan. Officially was promoted in December 2022

Saginaw, Michigan, United States

• Led and organized a team of five members in the role of quality assurance where we tested API routes using Postman, cross-browser testing, and usability testing to ensure full GUI functionality.• Referenced OWASP top ten standard awareness document to ensure data privacy and security were protected.• Carefully planned meetings with QA team members, as well as formulating weekly tasks for individuals to evenly distribute the workload where we used Notion to track any bugs that were found.• Closely collaborated with sub-groups within the development team, doing live testing, planning meetings, and curating presentations for our client.

Saginaw, Michigan, United States

• Accurately entered data into TeamDynamix ticketing system using strong attention to detail to update and maintain end user specific needs for support.• Prioritized numerous tasks ranging from software installation, updates, fixes and equipment installation over weeks and months at a time. • Imaged an abundance of laptops during a large initiative to prepare laptops with the adequate tools necessary for teachers and staff members of SVSU to perform their day-to-day duties.

Saginaw, Michigan, United States

• Provided counseling and guidance to end users to give them an exceptional experience when running into technical difficulties. • Guided end users to proper documentation or upper IT management to resolve any technical issues that could not be resolved with the tools and permissions provided to me. • Provided reliable and consistent communication to end users via Tawk to provide all technical support.