Clay Gregson Email & Phone Number

Mckinney, Texas, United States

Mckinney, Texas, United States

Mckinney, Texas, United States

Sachse, Texas

Directed and mentored teams in effective merchandising, sales strategy, and operations boosting financial performance, providing recognized customer service, and creating employee satisfaction.• Sales Strategy & Financial Performance: Exceeded sales plan goals, reaching 104.9% while running 99% of the wage plan. Achieved 116% of the annual controllable profit. Processed and maintained currency and prepared accounting records, files, transactions, and other required documentation in the cash office.• Training & Development: Modeled, enforced, and coached hourly Associates and Managers on best practice customer service approaches and techniques that ensured customer needs, complaints, and issues were successfully resolved. Led and directed the training and development of all team members and functions. • Leadership: Directed inventory management, oversaw store cleanliness, customer satisfaction, and acted as the liaison between the city and the store. Evaluated staff performance and consistently recognized for performance excellence. Increased employee satisfaction by 11%, achieving an 87% satisfaction rating on the associate engagement survey in 2020.• Operations: Delivered policies and procedures compliance through consistent staff accountability. Implemented and monitored asset protection and safety controls. Maintained quality assurance standards, oversaw safety, operational reviews and implemented action plans to correct identified deficiencies. Directed and guided the execution of organizational programs and strategic initiatives.

Improved organizational performance, oversaw financial performance, and trained and mentored staff. Identified business growth opportunities that resulted in exceeding sales and revenue goals year after year.• Sales & Financial Performance: Spearheaded financial performance, including monthly profit/loss reviews, consistently exceeded sales and revenue objectives. Constructed, implemented, and successfully executed sales strategies including merchandise presentation, communicating accurate and competitive pricing, maintaining inventory levels, and assessing economic trends and local needs. Directed stocking and rotating of merchandise, product displays, and secured fragile and high-shrink merchandise. • Training & Development: Led performance management activities for all salaried associates, including performance evaluations and identifying growth and development opportunities. Provided training and coaching to individuals and teams. • Operations: Crafted and organized scheduling for 400+ employees. Ensured compliance with organizational policies and procedures by holding hourly Associates accountable. Monitored asset protection and safety controls and maintained quality assurance.

Delivered on sales objectives through implementation of successful sales strategy, astute oversight of financial performance, effective operational leadership. Solution-focused recruiter, trainer, and mentor.• Sales & Financial Performance: Crafted effective merchandise presentations to boost sales and maximize revenue. Collaborated in budget development and management and sales forecasting. Maximized financial performance through strategic initiatives that achieved sales and profit goals. Swiftly implemented plans to correct financial deficiencies.• Training & Development: Coached, mentored, and trained staff in best practice customer service strategies to forecast customer needs, resolve issues, and optimize customer satisfaction. Identified and created development opportunities for hourly associates. Hired, trained, coached, directed, and oversaw performance management in coordination with the Store Manager.• Operations: Ensured compliance with company policies and procedures. Reviewed, analyzed, and interpreted reports to inform decision making. Orchestrated asset protection and safety controls, monitored quality assurance standards, and analyzed the safety and operational effectiveness.• Leadership: Facilitated an open-door policy, met with associates, and actively listened to concerns. Researched employee requests, reviewed organizational policies and procedures and provided resolutions for associates.