Outgoing and goal driven professional with over 20 years of Business support and managing experience. Strong diversity in perspectives and knowledge from supporting customers in both, the Public Sector and Private Sector. Proven track record of resolving high level executive escalations and building strong business partnerships. 4 years in Project Manager/Analyst experience supporting 3 Fortune 500 clients. Have a strong acumen to turn complex raw data into easily understood information. Primary contact for client service management such as consultative services, providing custom reporting, proactive monitoring, alerting, and technical services. Gatekeeper of incident management and triage. Have the autonomy, authority and ability to make decisions that will impact the customer. Driving overall account strategy and growth to these complex and valuable customers through best-in-class customer support and service experience for complex solutions and lifecycle management. Very coachable and succeed in both a team and individual environment. Understands diversity is a strength. Creates and aligns with a positive culture by having a positive attitude and celebrating others successes. Understands the importance of meeting deadlines and adhering to a disciplined schedule to be successful. Hold my self accountable by understanding Integrity is at the core of how I approach all situations.