•Developed a comprehensive training program focused on deep technical knowledge transfer to enhance internal team performance and career development, while adapting key content for external use to empower customer success.•Enhanced operational efficiency and improved First-Time Fix Rate (FTFR) through OEE (Operational Equipment Effectiveness) tracking via the technical training platform.•Established a team-based approach with Subject-Matter-Experts (SMEs) for each subsystem, ensuring content quality and serving as key points of contact for trainees. The training structure provided clear Topical Guide Objectives (TGOs) to outline learning paths and encourage collaborative learning and knowledge sharing.•Developed all training content to align with a "success framework," emphasizing client outcomes, operational effectiveness, and long-term confidence as the main driver behind all internal and external training content.

•Supported leading-edge clients by troubleshooting complex problems with a focus on quality and knowledge sharing.•Established a feedback loop between engineering, field services, and customers to capture troubleshooting insights, lessons learned, and product improvements with a focus on reducing MTTR (Mean Time To Repair).•Consistently recognized as a high performer by being known for reliably working with customers and resolving complex technical issues while documenting, creating reports, and improving documentation.

•Led remote technical support resolutions in the America; managing resources, mentoring, and developing training.•Served as a SME for global software and process implementation, driving best practices and continuous improvement initiatives.•Managed additive manufacturing production for training, R&D, and customer demos while managing site operations, logistics, maintenance, and vendor relations

•Headed and expanded the technical support team for Additive manufacturing equipment and software.•Drove process improvement and business applications’ integration by taking on responsibilities and working with outside teams to support business development, resulting in resolving customer issues more efficiently.•Developed databases to track key metrics; such as customer communications, issue resolutions, and part defects, supporting field engineers and quality teams in proactive problem-solving.

•Designed data driven solutions using rapid prototyping capabilities and Finite Element Analysis (FEA).•Collaborated in a multidisciplinary team on CAD designs, parts sourcing, prototyping, machining, fabrication, technical assembly, and electrical wiring within a small company environment.

Systems Integration Engineer for 6.7L Cummins Diesel Trucks.While in this position, I effectively worked with a variety of individuals and departments in order to accomplish integration and testing goals.•Led a 22-member team on a cross-country development trip, coordinating eight trucks and six trailer for high-altitude and hot-weather testing.•Coordinated test investigations with engineers to implement cost reducing solutions resulting in millions of dollars of savings.•Managed radiant and convective heat transfer investigations with release engineers to assess critical components near heat sources, ensuring compliance with functional requirements.•Validated thermal fluid systems and exhaust components through drive cell and real-world testing to ensure alignment between simulations and functional requirements.•Synchronized CFD and Thermal simulation efforts to assist with heat transfer design decisions.•Facilitated cross functional meetings to provide updates and align on future team plans.•Evaluated test data and compiled results in presentations for management.•Balanced daily workflow and issue resolutions to efficiently meet test schedules.•Assisted process document team with continuous improvements and lessons learned from testing.•Started a grassroots innovation team to help brainstorm ways to streamline daily processes and accelerate the implementation of continuous improvements.

Engineering Intern for Advanced Aerodynamic and Thermal Products specifically for future programs.•Executed testing to compare thermal warm-up and fuel economy differences between EPA testing and real world driving. •Performed testing on aerodynamic enablers to find the effects on powertrain cooling and energy consumption related to vehicle demand. •Conducted full vehicle, real world validation testing according to SAE J2807 Test Standard prior to the launch of the 3.0L diesel Ram truck. •Introduced the development of standardized process documents relative to product development timelines

Engineering Intern working in the scientific labs for Ram truck Noise, Vibration, and Harshness testing.In this internship, I was responsible for idle quality testing on the new 6.4L truck engine program to minimize vibrations felt through the chassis and reduce fuel consumption. I also worked on projects that reduced the injection noise of urea dosers in diesel exhaust applications.

Engineering Intern for Heavy Duty Ram Truck Vehicle Integration team.Conducted vehicle testing and preparations according to newly adopted SAE J2807 trailer towing standard. Tested and recorded data while monitoring the status of vehicles throughout testing. Analyzed current fleet of trailers to understand which ones met new criteria going forward and submitted suggestions for future trailer purchases based on target market needs.