"Impossible Measurement Made Possible." Bell Technologies has a break-through design in flow meters that outperforms Coriolis in head to head tests. Smaller footprint, greater accuracy, lower cost - measures accurately in non-homogeneous flows, extremely high pressure or a trickle! Laminent to highly viscous flows no problem. In-line, line pressure, real time Densitometer (VTDensitometer) soon to be released.

Over the Top designs and installs custom window treatments, bedding and upholstery. We are experts in motorization, outdoor retractable screens and awnings. We have recently added American made heirloom quality cute furniture designed to your specifications, as well as rugs form 400.00 to 30,000. Visit our website for more information. www.overthetopdecorandmore.com

"Amid the Ashes and the Dust"; "Half-Past Eternity"; "The Glory Hounds"

Managed multiple projects for product improvement, service improvement, software development, customer relationship management system (CRM), new investment offerings (529 Plan), Investment Cost Basis, and HIPPA compliance.Managed teams of 5 - 25 employees per project from various companies within the organization using the BPMP project management discipline. Reported directly to Presidents, Vice Presidents and Executive Directors of the USAA group of companies.Project management work entailed oversight and direct participation in the following areas: Creating RFP's, and RFI's, Collaboration with Legal Department on contracts, Scope definition, project budgeting and scheduling, business and functional requirements documentation, use case design, work flow mapping, prototyping usability based on requirements via storyboard and mock screen flows, usability study with user groups, full system testing and validation.

Managed special projects for the Vice President of IMCO Sales and Service. Designed and implemented system to record representative metrics across thecompany with various automated reporting levels.Managed project to track and analyze cost of calls for the call center. Analyzed work flow processes and designed solutions to improve customerservice.Developed custom Outlook template to be used across all lines of business for Y2K response.Served as business manager for IMCO projects and lead business requirements gathering, worked with legal to define business terms and analyze key points in contracts, developed use cases, participated in usability studies, work flow process definition, testing and business validation.

Brokerage Sales and Service; stock brokerage, mutual fund trades, and customer service calls.Singularly responsible for designing and implementing work flow process under own initiative which resulted in cost savings over $750,000.00 per year.Singularly responsible for designing and implementing special customer service unit (SMART unit) to escalate special situation calls for problem resolution. Smart unit concept was duplicated in other lines of business.Winner of PIE points across company for most improvement ideas implemented.