Led team to improve automation processes with an ultimate goal of moving most processes to the cloud. Audited cloud costs and identified 15% cost reductions. Fully migrated from SCCM to Intune. Helped to automate monthly server patching.

With aged infrastructure, worked in a fast-paced environment to modernize infrastructure and streamline processes with a goal of migrating on-prem datacenter to the cloud. Revamped backups from using DPM with tape backups to using Rubrik while leveraging Azure to remove on-prem data center presence for DR and long-term storage. Assisted installing Nutanix AHV and migrated over Hyper-V VM's. Experience with SCCM and championed effort to redesign environment with recommendation to move to Intune. Assisted with effort to move devices from SCCM to Intune and created packages for software deployment. Developed Azure dashboards for metrics. Lead Office 365 administrator. Created departmental Teams sites. Recommended network overhaul (from flat to a more distributed model for better performance and scalability) and assisted with rollout. Experience with Cisco Firepower. Worked on project to increase internet bandwidth while negotiating costs and implement Microsoft ExpressRoute. Managed on-prem Skype for Business for over 250 offices while leveraging Orchestrator Runbooks to automate frequent employee moves and new office locations. Created Runbooks for other automation business workflow while assisting with automation for new employee account creation. Developed scripts for system administration automation.

Promoted to Systems Administrator and serve as top level support for all Windows server and/or networking issues at all field offices. Responsible for infrastructure support (both servers and network) for one of the largest RICOH campus’s as well as all RICOH field offices (>300). Duties include resolving server and network performance issues, server access requests, and Active Directory issues.• Leader on hardware refresh (ongoing) project. Responsible for all phases of project management.• Monitor hardware to keep the Houston campus powered and server rooms cooled in the event of power grid failure. Schedule and coordinate all periodic maintenance on the power hardware.• Co-led initiative to re-IP over 300 field offices to integrate into a new network that included servers, and network and telephony equipment. A major coordination effort with all business units and each office to ensure minimal downtime is achieved. Project lasted 14 mos. and was completed on time.• Consistently manage multiple projects while maintaining the highest level of customer service in resolving over 100 customer issues per month.• Developed processes to increase efficiency and minimize costs with strategies such as scheduling lead-time on server installations based up the importance of the equipment’s role. Assisted with capital expenditure requests.• Created technical documentation regarding the methodology for efficiently storing corporate data for disaster recovery purposes resulting in savings over $1000 on an annual basis.• Successfully led networking installation project for new construction at RICOH’s Houston campus by obtaining bids, initiating capital expenditure requests, designing network racks from conception, and coordinating vendors to install network and electrical components.• Created network drawing of physical layout of two server rooms and identified, documented, and labeled all networking equipment on campus to more easily identify hardware devices.

Responsible for day-to-day operations for consulting company specializing in project management, system administration, and Lotus Notes development and administration. Managed Domino server and Notes client issues over WAN and dial-up connections on Windows versions from 95 to XP, verified replication of production applications, supported routing of e-mail and faxes, and implemented new applications. Managed Windows administration issues including new user accounts and network folder creation, handled level one issues regarding communication lines, routers, and switches, and produced system administration policies. • Migrated clients from Lotus Notes to Microsoft Exchange for e-mail messaging, established centralized security for Notes infrastructure, and optimized server connection documents to reduce long distance costs.• Developed a Human Resources database to store all forms online for an entire business unit.• Assisted in developing a nationwide contract quote database to be accessed over the intranet enabling the client to provide more consistent quotes for its customers.• Developed an intranet incident-tracking application based in Lotus Notes for a major call center and oversaw the entire product life cycle.

Promoted to Product Manager with responsibility for the success of a product line (8 products) based on profit, market share, and customer satisfaction using the ECM (Enterprise Component Modeling) product life cycle method. Supervised a total of 20 employees in development, marketing, quality assurance, customer service, and training for each product.• Successfully launched all products by target release date.

Initially hired to create the Customer Service department for a software development company that ranked as one of Houston Business Journal and INC magazine’s fastest growing companies. Supervised a staff of 4 providing technical support for 1,500+ clients involving 11 products. Served as the sole liaison between the Customer Service and Development Departments managing all critical customer service issues. Coordinated all education materials and conducted classes at various client sites throughout the United States to groups consisting of over 200 students. Notes Administrator for 50+ users.• Successfully migrated the company from Notes 3.5.1 to Notes 4.5.• Developed a customer tracking database to store client information including vital company data, products purchased, product enhancement requests, and problem tickets used by the Customer Service Department.• Developed a product bug/issues tracking application to help manage the development, quality assurance, and customer service process during the life cycle for each product.• Co-chaired company’s annual user conference and was responsible for conference layout, training classes, and breakout sessions.• Authored customer service articles for the company newsletter directed towards guiding customers in becoming more efficient and organized with their data.• Twice (2) named Employee of the Month.