Clay Ryan Email & Phone Number

Seattle, Wa, Us

I exemplify business growth strategy, customer success, and cross-functional leadership for a 220-member global organization spanning 6 nations and 14 cities across North America, Europe, India, and China. Additionally, I govern adoption of service based on value-added pillars of the Transparency program, including order defect reduction, customer engagement, and supply chain analytics, launching and protecting brand intellectual property (IP) and growth opportunities for transactional sales processes from small businesses to Fortune 100 enterprise sales.NOTABLE IMPACT• Grow adoption by 10X the number of brands and 20X ASINs & Units protected by Amazon Transparency Service in 4 years.• Devise robust sales playbook and process, navigating targeted marketing initiatives to fuel global business expansion.• Partner with senior leaders in Legal and Finance to ensure rigorous pricing and contracting governance and design scalable, automated solutions.• Enhance service offerings by leveraging customer insights to shape product roadmap, driving new features and improvements.• Travel frequently to various international locations, including Central America, Europe, India, and East Asia to train high-performing teams and meet strategic customers to drive global engagement and expansion.• Champion inclusive culture where every voice is valued by willingly seeking diverse perspectives and fostering peer-led accountability over top-down mandates; prioritizing talent development and transparency through consistent touchpoints, including weekly check-ins, town halls, and “Ask Me Anything” (AMA) sessions.

Seattle, Wa, Us

Here, I played an integral role in creating a next-generation, business-to-business (B2B) marketplace from the ground up, galvanizing an all-new sales growth operation and critical e-commerce market share for corporate buying and procurement. I oversaw the launch of 24,000+ new third-party suppliers within 6 years and implemented both the supplier onboarding process and scalable self-service for inbound business channels to maximize business impact.NOTABLE IMPACT• Built and led 4 results-driven teams composed of 8 managers and 70+ account executives from inception, successfully generating over $1.4B+ in recurring revenue and exceeding $250M in annual new business revenue.• Crafted and executed ambitious supplier recruitment strategy, growing supplier sales teams from 0 to 70 and deploying multifaceted lead-generation tactics.• Served as key succession planning decision-maker, emphasizing combination of external hiring and promoting from within to obtain both qualified front-line and mid-level leaders.• Represented Amazon at high-profile global events, engaging with internal partners across Europe, Asia, and Central America to capture and analyze market- and channel-specific insights.• Originated innovative field sales playbook, architecting comprehensive guidelines for trade shows and live events and co-hosting strategic supplier engagements with enterprise business buyers to augment impactive partnerships and brand presence.

Seattle, Wa, Us

I was requisitioned for this leadership role commandeering a 14-sales professional team responsible for recruiting new third-party business as Amazon sellers through combined inbound sales consisting of warm prospects, outbound sales based on leads generated by centralized demand-generation engine, and self-prospecting of strategic target accounts.NOTABLE IMPACT• Conceptualized and inaugurated low-cost inbound sales channel to diminish brand gating and other barriers to joining Amazon Marketplace, accelerating seller recruitment on smaller-business, lower-volume transactional end of the spectrum while freeing up skilled direct sales representatives to focus on strategic accounts.• Introduced 3,000 new sellers to Softlines, attaining 104% of goal—surpassing all sales verticals by 51%—with $160M+ in revenue, 114% of goal; newly launched sellers added 3.5 million buyable offers and 5 million+ new products into Amazon’s stores.• Recruited and motivated 17 employees, improving talent pool with twice-annual reviews and multiple promotions.

Seattle, Wa, Us

I pivoted from financial services into e-commerce during a time of market transformation for this instrumental role steering direct sales in executing seller registration, offers, and revenue.NOTABLE IMPACT• Drove launch of 255 new sellers, generating $9M+ in revenue and amassing unheard-of 96.3% customer success score.• Participated in Seller Innovation Project and development of Amazon Template Wizard, which streamlined flat-file creation for sellers, sales teams, and onboarding representatives, significantly enhancing efficiency and onboarding speed.• Systematized Marketplace sales and onboarding process, including implementation of new standard operating procedures (SOPs), training resources, and reference materials.

Charlotte, Nc, Us

Promoted to leadership role with 20-person sales and operations team. Generated $250K in monthly revenue and a collective $100K per month in increased net direct profit contribution for other division branches supported by my team. Increased average loan closings per account executive by 50%.✔ Reduced average application-to-funding turnaround time by 50% by optimizing branch production fulfillment and streamlining systems for loan processing.✔ Networked with over 250 originators throughout the Pacific Northwest division to maximize referral relationships for the specialty lending division of the company.

Charlotte, Nc, Us

Spearheaded business partnership between Consumer Markets and Specialty Lending divisions in the Northwest region, leading to higher profitability and increased business channels.✔ Set divisional records for monthly and annual production (both units and volume), achieving Account Executive of the Year honors (among 3,000+ nationwide) in final year as an originator.✔ Launched a First-Time Home Buyer Seminar program that drew hundreds of new customers annually.✔ Authored a training and development book that was widely used as a sales coaching tool throughout the 3,000-employee division.

Reporting to the CTO, instituted project management workflows used to complete five large-scale software development projects during growth period from seven to 120 employees. Served as the lynchpin of communication between all departments and development teams while maintaining high-level oversight and accountability to project goals.

Bachelor Of Arts - Ba, Educational Ministry With Minor In Psychology

Certificate, Editing