Led all aspects of the Walt Disney World tour portfolio for Disney-guided travel including the facilitators, external/internal partners, experience development, and account budgeting. Orchestrated a record setting sales season for 2019/2020.

Leading an end-to-end premiere resort experience at Walt Disney World landmark property. Personally responsible for leading the Club Level experience including Concierge Cast Members, Lounges, and amenities. Recent accomplishments include the development and executionof efficiency-driven pilots to improve movement of Guest luggage and establishing the arrival process and contributing name for new fine diningexperience. (California Grill: Brunch at the Top.)

Disney Parks Guest Service Manager: All 4 Parks, Resorts, 3 Lines of Business (Park Operations, Merchandise, Resort Operations) Jan 2006-August 2014Serving as a Disney leader, driving Cast performance and Guest value, for 9 years. Detailed locations and highlights:— Resorts Operations (Disney Contemporary Front Desk/Concierge/Bell Services) Leading a Deluxe Resort arrival experience.— Park Support (Disney’s Hollywood Studios and Epcot) See Park Support role as highlighted below. (2013/2014)— Disney’s Animal Kingdom (Guest Relations/Parking/Park Greeter/Kilimanjaro Safaris) (2011) — Magic Kingdom Guest Relations (2007-2009) - Managed Tour Ops, Hiring & Staffing, Internal Communications contact.— Adventureland/Pirates Merchandise (2007) – Revenue Award presented as owner of park’s highest revue generating cart.— Fantasyland Merchandise (2006) - Partnered with WDI and Parks Merchandise on Cinderella Castle refurbishment project

Walt Disney World Ambassador 2009-2010— Selected and served as an official representative and spokesperson of 62,000 Cast Members and the Disney brand in a role established by Walt Disney.— Officiated a record 3,600 events, representing The Walt Disney Company at public events (media, radio, TV interviews). — Developed expertise in all aspects of Public Affairs including Media Relations, Community Relations, and internal/external Communications. Authored over 5,000 articles and public speeches. Wrote for external and internal print and social media. (Samples available.)— Presided over and led countess volunteer and community events and became subject matter expert on “Give a Day, Get a Disney Day” volunteer initiative.

Led the development and delivery of all logistical event elements for Disney Institute’s largest, legacy, multi-million dollar clients while hosting 4,000 Guests impacting 6.1 million in revenue and highest GSM Scores of program in its 14 year history.

Dual-reporting to Experience Development and Park Operations, providing timely, critical communication and reporting to executives and stakeholders related to Disney’s highest priority service initiative. Led a team of Cast Members responsible for training all lines of business and assisting our Guests through major technology and service enhancements. Additionally served as Park Support Manager on Duty for all Four Parks, a responsibility normally assigned to leader of leaders.

Special Assignment: Training Consultant, Four Keys Basics Delivery & Implementation Team 2012— Led and facilitated over 200 Four Keys Basics oriented sessions to Florida based leaders and Cast both off and on-property.— Created and designed specialized training presentations for New Fantasyland expansion project at MAGIC KINGDOM. — Contributed to the successful Grand Opening of Disney’s Art of Animation Resort through delivery of on-site training.

Served abroad to execute a successful Grand Opening of the newest Disney Park location by sharing operational expertise to new Guest Relations Cast in mentored new Hong Kong Disneyland Cast Members on tour business operations and strategies.— Personally assisted Bob Iger and Board of Directors during Grand Opening assessment of new property.