Clay Wade Email & Phone Number

United States

Irving, Tx

Troubleshoot, resolve and/or escalate trouble tickets related to technical difficulties with hardware, software, and the network.Manage ticket queues according to predefined SLAs.Provide imaging support as required for new user setups.Verify issue resolution on the customer’s behalf.Provide program management leadership in developing IT standard documentation to ensure a repeatable end user experience (by documenting- RACI’s , Knowledge Article, Know Issues, Troubleshooting Questions, Swim Lanes, etc. at a IT Services LevelProvide training to Level I and II personnel on an as needed basis.Actively contribute to ongoing process improvement.Ensure compliance with Exeter’s policies & procedures, safety, state and federal laws, regulations and standards.

Irving, Tx

Ensure excellent Customer Service to end user clients within the hospitality industry, while ensuring SLA and quotas are met throughout ticket life-cycles from beginning to closure. Proficiency with LAN and WAN Networks, as well as extensive PC knowledge, assists in successful and satisfied customer experiences. • Troubleshoot and resolve offsite customer issues from an inbound call system• Maintain SLA and meet ticket closure goals each day within standard Helpdesk call logging software• Provide excellent Customer Service to end user clients• Perform disptach and oncall duties and procedures

Lewisville, Tx

Maintain exceptional level of service to contracted residential customers and perform extermination duties, sales assistance, and customer service functions to ensure fully satisfied long-term clientele.• Responsible for removing pests from homes and harborage areas.• Perform Termite Spot Treatments and monitor for activity.• Maintain a safe and accident free driving record and perform routine maintenance on company vehicle.

Lewisville, Tx

Maintain exceptional level of service to contracted residential customers and perform extermination duties, sales assistance, and customer service functions to ensure fully satisfied long-term clientele.• Responsible for removing pests from homes and harborage areas.• Perform Rodent Exclusions (Seal holes, Bait boxes, Place traps etc.)• Perform Termite Spot Treatments and monitor for activity.• Maintain a safe and accident free driving record and perform routine maintenance on company vehicle.

Flower Mound, Tx

Responsible for testing products, trouble-shooting on software modules, determining any hardware functionality issues and such on products returned to Best Buy, Inc. for the purpose of determining resale or discard of materials and goods.• Responsible for testing electronic products for functionality• Maintain highest level of professionalism in completing customer pickups to ensure order accuracy and satisfaction• Assist receiving department in product distribution• Exceeded expectations on daily goals and quotas set forth by management

Dallas, Tx

Provided client support and asset management across a company of approximately 4,000 users and 3 office building locations. Responsible for office equipment ordering and maintenance, not limited to, but including cellular phone orders and replacements, laptops, Avaya desk phones, and more. • Management of office technology, troubleshooting, computer repair and customer and employee admin protocols (Citrix, Linux Red Hat, RDC, NetMeeting, etc.)• Responsible for maintaining and updating all aspects of Blackberry Enterprise Server. Ordered all new phones and performed wireless setup and synchronization, pushed IT security policies and performed user setup and termination from BES.• Used Citrix Neighborhood on a daily basis. Can setup and maintain connections via Citrix as well as perform system checks via remote connection to Citrix.• Responsible for all aspects of Avaya Site Administration application. Helped install new ports and performed system maintenance on many Avaya systems. (Intuity, Definity, Aspect DCP’s running Linux Red Hat Enterprise.)• Responsible for all IT assets including ordering of new assets and updating inventory in Service-Now.com.• Performed Security Administration tasks such as new and existing user setup in associate directory, email distribution group setups, add and removal of user rights and security policies.

Fort Hood, Tx

Enlisted Active Duty Military Veteran, Honorable Discharge, enlisted into Texas National Guard upon exit. • Radio Transmission Operator, Systems Support Operator and Maintainer, Setup of Communication Links for Internet and Telephone Support between camps, Monitored Communication Setup using Sun Solaris/ Unix based system, Armed Guard Duty during deployments• Medals, Awards, and Achievements: Four Army Achievement Medals, Army Commendation Medal, Army Good Conduct Award (twice awarded), National Defense Service Medal, Iraq Campaign Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Army Service Ribbon, Overseas Service Ribbon• Honorable Discharge from Military Service after six year career and multiple deployments for Operation Iraqi Freedom/ Operation Enduring Freedom