- Developed and implemented strategies to invest in technology solutions, with a focus on business value, integration and managing data assets. - Led requirement-elicitation meetings with stakeholders, reviewed/selected applications and implemented technology solutions using Scrum methodology. - Collaborated with internal and external partners to negotiate service delivery expectations and develop implantation plans. - Led selection and implementation of multiple software applications that support the accounting, human resources, legal and client services departments. - Experienced in Agile software development, collaborating with cross-functional teams to create process models, user epics/stories, and use cases. Proficient in writing business requirements and skilled in using JIRA or similar Scrum tools.

Oversaw social enterprises and employment services to help formerly homeless individuals become self-sufficient.- Led over 150 diverse employees to provide services for more than 1,000 formerly homeless people per year, including hiring, development and retention with an anti-racism equity and inclusion approach.- Managed $8 million budget, growing it from $3 million in 6 years through new revenue, grants and contracts.- Developed and managed relationships with stakeholders including City of Portland, City of Gresham, Metro, Downtown Clean & Safe, Portland Business Alliance and the Department of Human Services.- Oversaw four revenue generating businesses including Central City Coffee, Clean Start street cleaning, furniture line and temporary staffing. - Created and regularly evaluated department and program strategic plans, budgets and outcomes.

Developed and managed the first socially responsible online distance education marketplace for face-to-face Spanish tutoring via videoconferencing with tutors in Central America. - Created and led Speak Shop from conception to launch. Developed business plan, brand/marketing strategies and international network of instructors and partners. - Designed specifications, created RFPs and led development of online marketplace, graphics and user interface, distance education platform, scheduling and payment systems, and audio/video conferencing technology. - Contained costs by contracting, negotiating terms and managing 10 offsite programmers in India, Romania, Costa Rica, Russia and Argentina. - Interfaced with retail customers, developed and implemented client service standards and prioritized technology and product enhancements. - Increased economic opportunity for in-country Spanish instructors by enabling access to significantly more Spanish students and increasing hourly pay rate by 300%.

Managed online global competitions to find and support entrepreneurial solutions to world problems. - Managed competition planning, competition process and relationships with clients such as the Amgen Foundation, judges & partners. - Collaborated with members of international technology, community engagement and regional teams.

Managed entire development cycle of new web-based marketing portal - Researched and drafted business requirements for online portal to allow 175 sales personnel to efficiently deliver marketing collateral to 10,000 prospects and clients via mail and email. - Worked with legal and compliance departments to ensure legal standards were maintained - Managed project implementation including oversight and coordination of multiple teams of vendors, developers and marketing managers through application design, development, testing and launch. - Oversaw successful launch and optimized self-service features by assessing feedback from sales personnel and prioritizing issues for development

Developed marketing research program and implemented business-to-business multi-channel marketing campaign. - Led cross-functional team through primary marketing research project to develop customizable monthly statement product for over 1,000,000 accounts. - Evaluated current reporting products from both customer and competitive perspectives by conducting informational interviews. - Managed development, implementation and maintenance of monthly reporting statement.

Identified strategies for generating additional profits through development of new products and reduction of costs. - Redefined target markets by analyzing customer tendencies, response to promotions and profitability. - Designed profit and loss financial models to re-design marketing initiatives and reduce marketing budget by $2 million. - Partnered with advertising, legal and public relations to create and execute marketing campaign to beginning investors.

Led cross-functional teams from sales, marketing and product development to create and market fixed income reporting and trading products - Partnered in development of ground-breaking online treasury and corporate bond trading. Schwab was the first firm in the industry to offer this service. - Drafted specifications and led development of a web-based training system for sales force. - Worked with compliance and legal departments to draft disclosure statement and terms of agreement.