Clay Dockery Email & Phone Number

Bronx, New York, United States

New York, New York, United States

Front of House Assistant Director and Operations Lead for Delivery in a busy flagship restaurant in Rockefeller Center.Received three promotions in less than two years at the organization due to exceptional guest service skills, work ethic, and ability to communicate expectations to other team members in a kind and productive manner. Manage point of sale system experience – cash transactions, including refunding customers, providing discounts, and comping items, which requires proficiency with the restaurant’s POS systemExhibit organizational skills and value of prioritization of staffing, materials, and tasks. Provide leadership and delegation of duties and training.Implementing and managing the in-house delivery system including training drivers, inventory and equipment, technical updates, and efficiency.Resolving staff conflicts and customer’s concerns with a dedication to providing excellent customer service and improving the customer experience.

New York, New York, United States

Handled all duties related to "Front of House" including monitoring all audience needs and inquiries, setting up the lobby, and communicating with the building facility. Acting as the public face of the theatrical company and providing audience communication and assistance. Monitor and create reports on the daily working of the audience, including house counts, injury reports, and other information. Perform emergency and fire safety guard duties.Recruiting and supervising all house workers (ushers, greeters, refreshment or souvenir sellers, etc.)Coordinating building opening times on show nights with the stage manager.Responsible for the safety of the audience, including fire guard safety certification. Communicates with box office and theatrical productions regarding any ticketing issues.Performs guest service duties including, but not limited to, assisting with accessibility, late arrivals, ticketing issues, special events, and other guest relations engagement.Handled all duties related to "Front of House" including monitoring all audience needs and inquiries, setting up the lobby, and communicating with the building facility.

New York, Ny

Manage the budget, financial operations, and creative programming for TGTSNBN, Inc. Oversee and coordinate the different events and programming.Design systems to schedule, monitor, and communicate with staff and volunteers. Create, track, and maintain the calendar of organizational tasks and ensure they are being completed in a timely and satisfactory manner. Act as liaison with hotel staff and vendors ensuring all contracted items are delivered and maintained and the technical standards of the event are met.Maintain spreadsheets and documentation of all registrations, event attendance, and other sales. Coordinate and contract all guests and performers and ensure that the contracts are followed and delivered. Create lists of all special needs and requests of attendees and ensure those requests are delivered.Create, track, and maintain budgets for each event. Maintain income and expense reports and ensure the organization stays financially viable. Complete all tax reporting and documentation. Invoice and make payments to all vendors and performers.Develop, in coordination with other organizers, the strategic plan and vision for the organization and the goals and mission for each event. Perform a wide variety of tasks on site at the convention, while maintaining accurate records and otherwise ensuring the event meets the high standards set by the organization.Create a slate of theatrical and academic programs to present at events. Write scripts, cast performers, and ensure the programs are well organized and professional. Provide feedback and notes on all performances to ensure future versions are improved.Collaborate with other organizers and team members to ensure that all issues and concerns of staff and attendees are addressed quickly and compassionately. Step into leadership roles to ensure that events are run seamlessly. Provide direction and guidelines ensuring that the team and all projects stay true to the vision of the organization.

New York , New York

Handle all duties related to "Front of House" including monitoring all audience needs and inquiries, setting up the lobby, and communicating with the building facility. Assisting with directions, ticket counts, and monitoring galleries.Simultaneously plan, organize, and execute multiple different projects to ensure that each show runs efficiently. Communicate and manage expectations with staff. Administer orientation and training of volunteers.Dealt directly with guest issues and complaints and implemented systems to improve the overall guest experience. Ensure guest safety and use fire code compliance.

New York, New York

Facilitated educational program: ordering curriculum, scheduling and training teachers, coordinating holiday events and pageant, and occasionally teaching. Organized and ran programming, discussion, and volunteer activities for college students.Established and maintained a series of courses for the Sunday School program. Developed a full slate of programming, including discussion topics and volunteer activities for the college program. Regularly wrote sermons and presented programming during events.Maintained records of all programs, attendance, and impact on the group. Presented reports to the board and maintained constant communication with management.Participated in the planning and execution of weekly service including choosing music, readings. Delivered weekly children's sermon and a standard sermon once per month.

Master Of Divinity, Byzantine Church History

B.A., History, Philosophy