Provide Level II support for clinical applications in JIRA and Agile environments.Provision accounts for multiple applications.Remediate software licenses and installs across multiple hospitals. Contribute to product launch projects.Report metrics reporting using Servicenow.Create and document workflow, and integrate processes.Conduct IT Service Management and Audits.

Performed task management and review to maintain proper workflow between departments in ServiceNow. Managed Inventory/Assets and software licenses.Redirected, submitted tasks, and instructed associates on policies and procedures for submitting changes.Adhered to PCI Compliance to meet new credit card encryption standards.Conducted Data loss prevention audits.

Provided phone and email support for thousands of employees at hospitals, clinics, and support staff.Supported users with Citrix remote access and clinical applications.Configured Exchange email and Thin Client.

Provided installation and support of home and office equipment including Computers, Printers, Audio Visual, Security Cameras, and Home Networks.

Provided second level desktop and remote-access support for over 300 employees. Performed installation, upgrading, testing, maintenance, training, documentation, and customer support for the office. Administered and troubleshot PC hardware, software, and printer drivers. Supported and installed Windows XP operating systems. Maintained Security updates.Utilized Active Directory for Accounts, Groups, Workstations and Shared folders.Set up conference rooms for Lawyers/Clients including Audio, Video, WebEx and Presentations.Provisioned and resolved problems with Blackberrys.

Organized, and maintained Audio/Visual setups in courtrooms and hotels. Maintained computers and printers. Scanned legal documents.Assisted in Trial preparation using InData Trial Director.Managed Digitizing and Editing Video for clients. Converted and compiled Adobe Acrobat files and used Adobe Photoshop for website and graphics work.

Oversaw inventory control of rental equipment. Repaired and migrated desktops, laptops and printers. Delivered equipment to several TXU locations. Updated and created Microsoft Word, and Microsoft Excel spreadsheets.

Managed sales, dispatch, setup, maintenance, and delivery of computer and audio/visual equipment, including desktops, printers, laptops, plasma televisions, LCD projectors, and sound systems. Used Norton Ghost to image multiple systems. Built images on Windows 98, 2k, and XP on desktops and laptops. Set up networks for clients at hotels and offices.